Account Clerk III at Lake Forest – Lake Forest, Illinois

The City of Lake Forest is seeking a detail-oriented and customer-focused Account Clerk III to join our Finance Department. This role is critical in supporting a wide range of financial and administrative functions, with a focus on customer service, real estate transfer tax administration, and permit management.

The ideal candidate will have strong organizational skills, the ability to manage multiple priorities, and a commitment to providing excellent service to both internal departments and the public.

• Primarily works at the front counter of the Municipal Services building
• Provides a high level of customer service in person, over the phone, and email
• Collects and processes cash receipts for front counter transactions
• Balances cash drawers for several locations throughout the City
• Administers the Real Estate Transfer Tax process and maintains database
• Manages the vehicle license and parking permit sale
• Monitors past due city accounts and follows established procedures for collections
• Serves as the primary backup to Accounts Payable or Utility Billing
• Serves as the primary backup to Cash Collection Clerk located at the front counter
• Provides support to all functions within the Finance Department

• Degree in business, finance or a related field preferred, or equivalent education, experience, and training that provides the requisite knowledge, skills, and abilities
• 1-3 years’ experience in customer service and cash collection
• Strong customer service skills
• Ability to prioritize various tasks and projects
• Ability to communicate effectively with residents and internal customers
• Knowledge of BS&A financial software a plus

*members of the Finance Department showing off local students' Valentine's Day cards for City staff

Excellent benefits package of employer funded and voluntary benefits

• Medical, dental, vision, life and disability insurance
  1. Low premiums
  2. Plans offered through BCBSIL PPO and HMO
• Paid time off, sick leave and holidays
• Retirement pension (IMRF) – best funded state retirement plan
• Paid training and continuing education programs
• Voluntary benefits: Aflac, EAP, Wellness Program