Service Deli Manager in Pismo Beach, California at California Fresh Market - Pismo Beach

As Service Deli Manager, you'll be assisting in leading the front-end deli team and overseeing the day-to-day running of the department, including cooking, food preparation, cleaning, checking supplies and rotating food stock while supervising the department’s staff to meet objectives for sales, margin, inventory control, labor, and customer service. the Service Deli Manager is also tasked with ensuring department cleanliness, price integrity, quality control, training, merchandising, and food safety. The Service Deli Manager ensures and always sets the example of company standards, whether it is cleanliness, organization, or food quality. Other responsibilities include setting expectations for all associates to work as a team to maximize productivity and motivate others.

This is a leadership position responsible for the development and operation of the team to support all factors in Service Deli operations. Food quality & food safety are critical factors in the success of the department.

Principal Duties and Responsibilities:

1) Purchasing:

· Negotiate with suppliers for favorable prices, terms, quality, and delivery

· Purchase products following product selection guidelines & marketing plan

· Evaluate suppliers and investigate new sources of supply

· Purchase special deals and promotions. Ensure adequate and timely supply of promoted products

· Ensure accurate, up-to-date prices of all products in POS system and shelf tags

· Receive orders and ensure proper receiving by other staff in accordance with established procedures

· Coordinate with suppliers for the handling of returns and obtaining credit for returned products

2) Receiving & Storage:

· Check the load against the invoice for proper billing

· Report overages and shortages to suppliers

• Inspect all products for quality and condition. Identify products that are not acceptable, report to the supplier and request credit.

• Put load away in designated storage area, while maintaining proper rotation and cleanliness

• Date all products to assist in proper rotation

• Monitor/manage daily food waste

• Assist with managing inventory rotation and product storage standards

3) Department Maintenance:

· Coordinate storage of items to be returned to suppliers. See that unsellable items are properly disposed of. Keep accurate shrinkage logs.

• Ensure that the department, displays, aisles, prep & storage areas are in clean, orderly conditions, meeting all health department standards.

• Ensure trash is removed; sales floor and prep areas are swept and mopped daily

• Perform daily cooler & sales floor temperature checks

• Ensure freshness and quality through rotation of product throughout the department

• Have items marked down as needed to reduce losses

• Perform equipment checks to ensure department equipment is in working order, and report any issues to management

4) Merchandising:

• Plan attractive prepared food displays, using color and texture to enhance.

• Ensure food displays are replenished, rotated, and refreshed throughout the day

• Attend meetings with other departments to plan promotions and storewide merchandising opportunities

Price products to achieve margin and sales goals, while maintaining a competitive image

• Ensure building and maintaining of in-store displays, according to established standards for appearance, variety and ease of shopping and stocking.

• Set preparation & stocking priorities for department staff to ensure cases are fully stocked and rotated for freshness. Stock items as needed.

• Ensure accurate, up-to-date uniform department signs

• Visit other stores for price comparisons, products, and merchandising ideas.

• Establish standards for food preparation to meet quality, pricing, margin control, and customer service goals.

5) Customer Service:

· Assist customers with questions in prompt friendly manner

· Assist customers with special orders and oversee special orders system in the department to ensure customers receive their orders

· Pass on relevant literature to staff for training and development purposes. Follow up in detail on all customer orders, requests, and staff assignments

· Ensure department staff is aware of changes in policies and procedures affecting customers

· Respond to department customer suggestions, comments & complaints in a reasonable manner

· Always make our customers know that they are important and special, assist in any other department as needed

· Answer & route phone calls

6) Supervision:

• Assist in hiring qualified applicants following established policy

· Directly manage the department’s schedules while following all company, state, and federal regulations

· Ensure on-the-job training, conduct performance evaluations, and take disciplinary action as needed following established policies for all staff

· Ensure cross-training of qualified team members to expand the operational efficiency of all shifts, including key positions within the department

· Recommend pay increases within the department

• Ensure on the job training for all staff

• Recommend pay increases within the department

• Take disciplinary actions as needed following established policy

• Ensure on-the-job training

· Schedule hours for department within budget, and review timecards

· Organize department meetings

· Ensure safety training meetings and maintain records.

· Provide training, supervision, and support of the department in all areas

• Leads change through process, communication and most importantly by example

• Delegate daily tasks and hold the team accountable for those tasks. A thorough knowledge of our recipes and food preparation procedures to effectively manage the standards with bakery team members.

• Identify and solve real problems

• Enforce core values

· Actively manage, maintain, and enforce company safety policy, programs, and standards.

• Improve team performance

• Ensure and provide oversight to the department cleaning/sanitation program

• Attend management meetings

• Perform other tasks assigned by management

• Perform Manager on Duty shifts as assigned

• Assist other customers in all departments in prompt friendly courteous manner, referring them to other staff when necessary

• Plan & participate in department inventories according to established policy

• Maintain department logs, cleaning schedules, safety materials, and inventory documents

• Familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment

• Must have basic knowledge of math, weights, and measures

7) Other Responsibilities:

· Participate in development of operating and capital budgets for the store.

· Participate in setting sales and margin goals for the department.

· Review financial reports of the department and take corrective action as needed.

· Attend management meetings

· Perform other tasks assigned by management.

· Perform Manager on Duty shifts as assigned.

· Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary.

· Plan & participate in department inventories according to established policy.

· Maintain department logs, cleaning schedules, safety materials, and inventory documents.

· Maintain Health Department regulations and follow all guidelines as they pertain to a grocery retail environment.

• Minimum 3 year experience in high volume food preparation or equivalent experience
• Minimum 3 year experience in retail deli operations or equivalent experience
• Minimum 2 year experience leadership role in the food industry

Advanced knowledge of Service Deli, Bakery, & Gourmet Cheese products and ability to reference customer questions

Ability to lead a team and set the expectation for a clean, organized, and efficient Service Deli department

Strong P&L and financial acumen understanding

Possess delegation skills and clearly communicates expectations in a positive way

Leadership experience in hiring, training, evaluating, and giving directions

Proven ability to lead through influencing required.

Organized, consistently follows through on commitments

Demonstrates the ability to handle multiple demands

Communications skills – clear directions, good listener

Experience serving the public

Ability to project friendly, outgoing personality

The potential for prolonged standing, walking, squatting, and/or bending

Ability to stand for long periods

Ability to work in cold, wet conditions

Ability to read and interpret documents such as department manuals and reports

Ability to prioritize work tasks, multi-task, and maintain focus

Willingness to work weekends

Willingness and ability to learn and grow to meet the changing requirements of the job

Evening/night work may be required

Occasional high stress when dealing with systems/customers/staff, working a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays

Always have a positive attitude

Understand key business standards related to food, service, and cleanliness

Problem solving – Anticipating, analyzing, and identifying problem

Understand key business standards related to food, service, and cleanliness

Continuously interacting with customers and co-workers

Willingness and ability to learn and grow to meet the changing requirements of the job

Ability to lift heavy boxes frequently up to 40 pounds and occasionally up to 50 pounds

Ability to walk and stand for long periods

Ability to work in cold, wet conditions

Prolonged standing, walking, squatting, and/or bending

Repetitive use - hand to finger motions, handle or feel objects, reach with hands and arms

Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects

Occasionally high stress when dealing with systems/customers/staff

Ability to remain calm under pressure and in stressful situations

Willingness to work weekends

Regular, predictable attendance

Evening/night work may be required

Travel may be required

Ability to work a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays

Perform other tasks assigned by management

Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary.

Maintain department logs, cleaning schedules, safety materials, and inventory documents

Must have basic knowledge of math, weights, and measures

Performs duties in a safe and efficient manner

Participates in training activities to increase personal skill levels, and to improve overall department processes and customer service

Meets the physical requirements to perform the job functions listed above

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the environment change.