Associate Technical Support Specialist (Part-Time) in Brookfield, Wisconsin at Concurrency

At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.

We’reexcited to add an Associate Technical Support Specialist to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment.

At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:

• Be Yourself: Be the best version of your whole self. Your authenticity matters.

• Be Bold: Bravely and respectfully take risks and challenge the norm.

• Have a Growth Mindset: Be open to learning and apply your expertise.

• Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.

• Assume Positive Intent: Lead with giving the benefit of the doubt.

Provide tier 1-2 support to end-users

Assist in creation of new user accounts

Assist in the set-up of new equipment and devices

Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary

Provide guidance and explain policies and procedures to end-users

Assist users in obtaining access to systems

Configure, prepare, and ship laptops and other equipment for new hires and remote users

Be available for on-call support for onsite IT issues as needed

Assist in Corporate IT projects

Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups

Ability to multitask and work without direct supervision

Passion and willingness to learn and use new technologies

Readily adaptable to change

Excellent interpersonal and communication skills

Team and customer focused with a collaborative work style

Strong troubleshooting skills

Ability to work in a fast-paced environment and always maintain professionalism and confidence

Bachelor’s Degree in Information Technology or related field

Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components

Technical certifications such as A+ or Microsoft Certifications