LPN Team Case Assistant - Home Care (Full Time, Days) in ROCHESTER, New York at Rochester Regional Health

Job Title: LPN Team Case Assistant (Full Time, Days)

Department: Home Care

Location: 330 Monroe Avenue, Rochester, NY 14607
Hours per Week: 40

Schedule: Monday - Friday, Days

SUMMARY

Utilizing clinical experience, coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

RESPONSIBILITIES

• Validates supplemental orders and processes per policy.

• Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN.

• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.

• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.

• Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.

• Collects, organizes and reviews various programs for information and reporting and initiates follow up.

• Updates the EMR per agency standards.

• Performs functions related to transfers or discharges as required by regulation.

• Builds and maintains strong, communicative relationships with the team.

• Provides exemplary customer service.

• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.

• Assists in orientation of new staff, role modeling, participates in quality assurance activities.

• Attends team meetings and other internal meetings as requested.

• Other duties as assigned.

DESIRED ATTRIBUTES:

• Excellent interpersonal skills and customer service skills.

• Ability to multi-task in a fast paced environment.

• Proficient use of Microsoft office.

• Graduate from an accredited School of Practical Nursing.

• Current LPN licensure in State of New York.

• One year of experience in home care setting or medical office preferred

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

PAY RANGE: $24.50 - $30.13

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.