Dispatch Coordinator - Mobile Crisis in Detroit, Michigan at DETROIT WAYNE Integrated HEALTH Network

Dispatch Coordinator Job Description

Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)

Knowledge of DWIHN policies, procedures, and practices. Knowledge of DWIHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of behavioral health and mental health principles and practices. Knowledge of the Michigan Medicaid Provider Manual. Knowledge of MWHIN. Knowledge of compliance standards. Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.Assessment skills.Evaluation skills.Organizational skills.Communication skills.Active Listening skills.Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).Teamwork Skills.Ability to communicate orally.Ability to communicate in writing.Ability to work effectively with others.Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.Judgement/Reasoning ability

REQUIRED EDUCATION:

A Bachelor’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.

Behavioral Health Crisis Provider Training required by MDHHS approved entity.

REQUIRED EXPERIENCE:

2 years work experience in a mental health/crisis services field

REQUIRED LICENSE(S).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.