Field Service Technician in Elgin, Illinois at Pro Spot International Inc

The Field Service Technician will be required to go on field service calls to inspect, repair, install, and maintain Pro Spot welding Equipment. The ideal candidate will be able to interface directly with customers in person and over the phone while building customer relationships. They must be able to demonstrate end-users how to use the equipment and provide preventative maintenance, troubleshooting, warranty repair, and technical support. This position requires an innovative thinker, problem-solving abilities, computer experience, and initiative-thinking.

Essential Duties & Responsibilities
Perform preventative maintenance, installations, and upgrades on Pro Spot equipment.
Will have to work independently at the customer's business and/or provide telephone support to end-users in the area.
Collaborate with customer service, shipping, and accounting departments to efficiently resolve customers' inquiries.
Ability to work a flexible work schedule as required (overnight travel)
Ability to analyze and resolve issues independently and efficiently
Responsible for accurately maintaining a parts inventory and the return of defective parts promptly.
Create reports of customer service calls and weekly activities.
Create expense reports.
Maintain warehouse and inventory.
Trade Show Participation – set up / tear down / work the show floor.
Responsible for upkeep and regular maintenance on Pro Spot Van where applicable.

Requirements:
Experience with Industrial Maintenance
Exposure to HVAC / Low-Voltage desired
Strong problem-solving skills.
Must have basic computer skills.
Able to read and understand equipment manuals.
Must be able to pass the associated tests for each piece of equipment covered during training.
Ability to communicate in English fluently (reading, writing, and speaking).
Strong attention to detail.
Self-motivated and initiative-taking.
Must have good time management skills.
Must have good communication skills to interact with both internal and external customers.

Benefits: paid vacation, federal holidays, medical, dental, vision, 401k, Life Insurance