Practice Manager - Auburn Ear, Nose & Throat Services in Auburn, New York at Auburn Community Hospital

Position Summary:

Auburn Memorial Medical Services, PC is seeking an experienced, motivated, and hands-on Practice Manager to oversee the daily operations of our high-volume Ear, Nose, and Throat (ENT) medical practice.

The Practice Manager will be responsible for leading the administrative and operational functions of the office while ensuring an efficient, patient-centered environment for patients, providers, and staff.

The ideal candidate is an organized and proactive leader with strong communication skills, the ability to manage a busy medical office, and a commitment to staff development, operational excellence, and outstanding patient care.

Responsibilities and Duties:

• Oversee the daily clinical and administrative operations of the practice to ensure efficient workflows and a positive patient experience.
• Monitor office productivity, patient flow, scheduling, and operational performance.
• Identify opportunities to improve efficiency, reduce bottlenecks, and enhance patient access.
• Develop, implement, and maintain office policies and procedures.
• Ensure appropriate staffing and coverage to meet the needs of a high-volume specialty practice.
• Supervise, lead, and support front-office and clinical staff.
• Promote a professional, collaborative, and accountable work environment.
• Work closely with Human Resources on recruitment, hiring, onboarding, and staff training.
• Conduct performance evaluations, address employee concerns, and provide ongoing coaching.
• Manage staff schedules, attendance, and performance expectations.
• Work closely with physicians and advanced practice providers to improve daily operations and patient care delivery.
• Oversee appointment scheduling, patient registration, referrals, insurance authorizations, and related administrative workflows.
• Help resolve patient complaints and operational concerns in a professional and timely manner.
• Ensure staff provide excellent customer service and maintain patient confidentiality.
• Ensure compliance with applicable healthcare regulations, HIPAA requirements, and organizational policies.
• Support accurate documentation and appropriate medical office procedures.
• Monitor operational expenses and assist with budget management.
• Work with billing and administrative teams to identify and address workflow issues affecting revenue cycle performance.

Qualifications:

• Minimum of 2 years of experience in medical practice management or healthcare office leadership.
• Demonstrated experience supervising and managing a multidisciplinary medical office team.
• Experience in a specialty medical practice preferred; ENT experience is a plus.
• Familiarity with electronic medical record systems; MEDENT experience strongly preferred.
• Knowledge of medical office operations, scheduling, insurance processes, referrals, and authorizations.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to multitask, prioritize competing demands, and make sound operational decisions.
• Professional demeanor and commitment to patient satisfaction and staff development.

Why Join Our Team?

Join a healthcare organization that values teamwork, professionalism, and high-quality patient care. This is an opportunity for an experienced medical office leader to make a meaningful impact on daily operations, staff development, and the overall patient experience.

Compensation & Benefits:

• Competitive salary based on experience
• $65,000.00 – 75,000.00 annually, commensurate with qualifications and experience.
• Health, dental, vision insurance
• Retirement plan with employer contribution
• Paid time off and holidays
• Full-Time, 40-hour workweek, Monday – Thursday (four 10-hour days)