Housing Assistant I in Bremerton, Washington at Bremerton Housing Authority

Housing Assistant I

Department: Housing

Job Status: Full Time

FLSA Status: Non-Exempt

Reports To: Assistant Director of Housing

Grade/Level: 25

Amount of Travel Required: None

Job Type: Regular

Positions Supervised: None

Work Schedule: 8:30AM-4:00PM (Monday-Friday)

Union: OPEIU represented position

Work Location: On-site or Hybrid

Starting Pay Range: $23.05/hour Grade 25/Step 1 for all new hires
Full Pay Range: $25.03 - $33.58 per hour

The Housing Assistant I position provides customer service and clerical assistance at the front desk for potential and existing clients, and other visitors to BHA. The position reviews submitted documents for completeness and provides administrative support for the Housing Staff. This position is the first tier of a two-tiered position.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Greet and assist customers or clients at the reception desk. Answer phone calls and direct the calls to appropriate parties or take messages.
• Assist customers or clients with RentCafe
• Audit customer provided documents for accuracy and completeness to determine whether to accept.
• Assist the Housing Assistant II with entering new applicants into YARDI.
• Keep records of customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
• Run reports and confirm data is correct. Transfer data from database reports into spreadsheets and verify information. File and retrieve documents, records, and reports.
• Open, sort, and distribute incoming correspondence, including voice mail, faxes and email.
• Prepare and/or mail responses to correspondence containing routine inquiries.
• Provide clerical assistance to Housing staff as needed.
• Keep lobby area clean and presentable for visitors.
• Other duties as assigned.

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED): Required.

Experience: 2 plus years of experience in Customer Service with face to face contact.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills: Experienced user of Microsoft Office programs, including Excel, Word, and Outlook. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Other Requirements: Must pass background check indicative to the position requirements.

• Accountability - Ability to accept responsibility and account for their actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Assertiveness - Ability to act in a self- confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Dependability – Ability to actively demonstrate good attendance and importance of work to customer and peers.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Tactful - Ability to show consideration for and maintain good relations with others.

WORK ENVIRONMENT

This is primarily an office position. The employee primarily sits at a desk, but has the opportunity to move about at will. There may be exposure to hostile clients or clients who may have difficulty with basic life skills or have trouble communicating. Hand-eye coordination is necessary to operate various types of office equipment. The employee will occasionally lift and carry up to 20 pounds.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand O 10 lbs or less O

Walk O 11-20 lbs O

Sit F 21-50 lbs O

Manually Manipulate F 51-100 lbs. N

Climb N 12 lbs or less O

Crawl N 13-25 lbs O

Squat or Kneel N 26-40 lbs. N

Bend O 41-100 lbs N

Grasp O

Speak F

Other Physical Requirements

• Vision (Near)

• Sense of Sound - listening to instructions and customer comments