Office Assistant 2 - Energy Assistance (multiple opportunities) at Pierce County – Tacoma, Washington

This role is in person, not remote at our Soundview Building in Tacoma, WA
Why It's a Great Opportunity:

As an administrative professional with proven customer service and office administration experience, you will have the unique opportunity to be a part of a team that supports the Energy Assistance Program with application processing. You will help customers in person and on the phones answering questions, completing applications, and processing requests as residents of Pierce County seek assistant with their heating bills.

Learn about the Energy Assistant Program here.

We are filling 2 positions!

• Limited Duration Full Time Office Assistant 2 with benefits with work up to June 2026. May end earlier.

• Regular Full Time Office Assistant 2 with benefits.

These are grant funded positions. Continued employment is contingent upon job performance/evaluation, continued funding of the program and other appropriate County procedures.

Why It's a Great Department:
Pierce County Human Services is the community and human services arm of the Pierce County government. It is the largest contributor to Pierce County's safety net providing services and funding to nearly 170 agencies and governmental jurisdictions. The department collaborates with its community partners, including other public and non-profit funders and service providers to understand current and emerging community and human service’s needs. The department strives to create and invest in a comprehensive and integrated regional services system.

We encourage you to learn more about our department by clicking HERE.

How to be Successful in the Role:

Bring in your customer service and modern administrative practices along with a “can do” approach and you will thrive in this role. We are looking for someone who can communicate effectively with audiences of various social, cultural, ethnic, educational and economic backgrounds and maintain professionalism the public and fellow employees, even in stressful and unpleasant situations. Multi taskers, those with a high level of computer savvy, and quick learners will be successful in this environment. Must be reliable as well as have an attention to detail to produce accurate work.

Your Future in this Role:
Learning will involve close interaction with team leads, as well as continual professional development courses taken monthly. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Core Daily Responsibilities:
• Process incoming applications for completeness
• Utilize the databases associated with the program and enter client information
• Communicate with clients about application status and next steps.
• Prepare and distribute client notices
• Work effectively within the team and provide support for the team as needed.
• Provide general receptionist duties.

For a list of all responsibilities, click here.

Job Location: Soundview Building , 3602 Pacific Ave. Tacoma, WA98418
Recruiting Requirements:

• One year of general office experience
• Additional education or related experience may substitute for the recruiting requirements

Preferred Qualifications:

• Knowledge and understanding of working with people experiencing poverty preferred.
• Knowledge and understanding of diversity, equity and inclusion.

Special Requirements/Qualifications:

• As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
• Special Note: These are grant funded positions. Continued employment is contingent upon job performance/evaluation, continued funding of the program and other appropriate County procedures.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?