Sales Operations Coordinator in Kalamazoo, Michigan at Aldevra

Position Title: Sales Operations Coordinator

Reports to: Chief Operating Officer

Location: Kalamazoo, MI

Work Schedule: Full-Time, Monday-Friday, 8:30am-5pm

FLSA Status: Non-Exempt

Position Summary: Aldevra, LLC is looking for a detail-loving, customer-focused Sales Operations Coordinator to help keep our sales team moving. This full-time role is based at our corporate office in Kalamazoo, Michigan and is a great fit for someone who enjoys helping people, staying organized, solving small problems before they become big ones, and keeping the details straight.

In this role, you will answer incoming calls, manage the sales inbox, help customers with order intake, keep CRM records accurate, complete sales-related paperwork, and provide day-to-day support to the sales team. You will help make sure customer inquiries, quote requests, bid opportunities, orders, compliance-related documentation, and follow-up items do not fall through the cracks.

We will provide training, but we are looking for someone who brings a positive attitude, strong attention to detail, clear communication, and a willingness to jump in where needed. The right person will also connect with Aldevra’s core values of SOAR: Strong Integrity and Ethics, Outstanding Teamwork, Accountability-Driven, and Relentless Pursuit of Quality.

DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Answer incoming calls and provide friendly, professional customer support.
• Manage the sales inbox and route emails to the appropriate team member.
• Assist customers with basic order intake, information gathering, and next steps.
• Create, update, and maintain accurate records in the CRM.
• Complete sales-related paperwork, forms, records, and internal documentation accurately and timely.
• Assist with sales-related compliance tasks, including organizing documentation and supporting internal process requirements.
• Support the sales team with follow-up, quote tracking, order tracking, bid-related tasks, and customer/vendor communication.
• Use Microsoft 365 tools to create, update, organize, and share documents, spreadsheets, files, and communications.
• Track customer requests, open opportunities, pending quotes, and follow-up items so nothing falls through the cracks.
• Support special projects related to sales, marketing, operations, customer service, data cleanup, and process improvement.
• Perform all other duties as assigned.

About Us

Aldevra was founded in 2009 by current President & CEO Rodney Marshall, a U.S. Marine Corps veteran and minority entrepreneur. The company began by selling foodservice equipment to the federal government and later expanded to include medical equipment and professional services, helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top foodservice equipment dealer in the U.S., specializing in federal government sales while also growing its commercial and e-commerce customer base. Its professional services division provides federal agencies with healthcare professionals, construction and facilities managers and technicians, and administrative support. Whether it's equipment or staffing, Aldevra is committed to delivering high-quality products and timely service at the best value.

Recent accolades include:

• Foodservice Equipment & Supplies magazine 2026 Distribution Giants list
• Foodservice Equipment Reports 2025 Top Dealer
• VETS Indexes 5-Star Employer for 2026 Employer Awards
• RATIONAL 2025 Premium Partner Award
• Great Place to Work®
• 2026 Military Friendly® Employer Gold designation
• 2025 HIRE Vets Medallion Award
• ENERGY STAR® Partner
• Department of Defense Military Spouse Employment Partnership Small Business Partner
• Army Partnership for Your Success (PaYS) Partner #911

Learn more about us at aldevra.com.

Physical and Mental Requirements:

• Ability to sit for extended periods while working at a computer.
• Ability to use a computer, keyboard, mouse, phone, and other standard office equipment.
• Ability to communicate clearly by phone, email, video, and in person.
• Ability to read, review, and enter information accurately for extended periods.
• Ability to occasionally lift, carry, push, or pull office materials up to 15 pounds.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced office environment.
• Ability to maintain focus and accuracy while handling phone calls, emails, CRM updates, paperwork, and customer requests.
• Ability to exercise sound judgment, professionalism, and discretion when handling customer and company information.
• Ability to follow written and verbal instructions.
• Ability to work independently while also collaborating with team members.
• Ability to adapt to changing priorities and respond calmly to routine work interruptions.

This position requires passing an extensive background check.

Qualifications:

• Bachelor’s degree required.
• Prior customer service, administrative, sales support, or office experience preferred.
• Experience using a CRM system preferred.
• Experience managing a shared inbox preferred.
• Experience in foodservice equipment, commercial kitchens, distribution, sales support, or government contracting preferred.
• Strong customer service skills and professional phone etiquette.
• Strong attention to detail and accurate data entry skills.
• Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, and SharePoint.
• Strong written and verbal communication skills.
• Ability to organize tasks, follow up, and meet deadlines.
• Ability to work independently while supporting a team in a fast-paced environment.
• Positive attitude, professionalism, and willingness to jump in where needed
• Valid Real-ID state-issued driver's license
• Able to multi-task efficiently and accurately, focusing on quality

Veterans and Military Spouses are encouraged to apply.

We offer you a generous benefits package including:

• Medical, Dental and Vision
• Short Term and Long-Term Disability
• Life Insurance
• Paid Time Off
• Employee 401(k) with company match
• Professional Team Environment
• Competitive Compensation

Aldevra is an equal opportunity, E-Verify employer, drug free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law.