EHR Systems Specialist in Ann Arbor, Michigan at Hospice of Michigan

Job Summary: The Electronic Health Record (EHR) Systems Specialist is responsible for assisting with the support, design, implementation and ongoing maintenance of the electronic health record system and related IT applications for the NorthStar Care Community (NSCC) and external partners. This role combines technical expertise with a solid understanding of health care workflows to optimize the use of EHR software, improve data integrity, and enhance user experience for clinical and administrative staff. The EHR Specialist will also develop, coordinate, and assist in end-user technical training and New Hire General Orientation.

Essential Functions:

1. Proactively assists with the overall operational design, implementation, support, and ongoing maintenance of NSCC’s electronic health record system. Ensures the system performs at the highest quality to maximize organizational and operational effectiveness, in both patient care service delivery and medical record documentation.
2. Provides advanced EHR support services for staff. Participates in an “on-call” rotation to ensure after-hours staff support.
3. Provides frontline technical support to end-users, troubleshooting issues as they arise.
4. Conducts training sessions for staff to ensure proficiency in using the EHR system, including updates or new functionalities.
5. Participates in New Hire General Orientation training on the EHR systems for NSCC and partner organizations.
6. Collaborates with clinical education team to identify technical education needs of EHR end-users, including both newly hired and current staff. Acts as a technical teacher and resource to educational team, clinical teams, and departments to address in-service and/or ongoing education needs.
7. Develops informational and instructional resources including knowledge-based articles, troubleshooting and training manuals, modules, and job aids.
8. Participates in project planning and execution, ensuring EHR implementations align with regulatory standards and organizational goals.
9. Reviews new products/system upgrades and develops related training and communication. Delivers new information, timely instruction, support, and guidance to both for internal field/office staff and external partners.
10. Supports continual process improvement and quality assurance within the EHR to optimize performance and outcomes in collaboration with various individuals, departments, and leaders across the organization.
11. Travels to other office sites to implement projects and provide EHR support and training as needed.
12. Demonstrates excellence in customer service.
13. Maintains customer confidentiality with all records, reports and educational activities.
14. Actively participates in activities that promote NorthStar Care Community’s mission in the community.
15. Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements.
16. Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

1. Minimum of a bachelor’s degree with a concentration in healthcare or information services required or equivalent combination of education, training, and experience.
2. A minimum of three (3) to five (5) years of experience working with an electronic health record system required.
3. Detailed background knowledge or hands-on experience relevant to the company. Hospice knowledge and experience in a healthcare setting preferred.
4. Must demonstrate strong proficiency in using technology equipment and software applications (e.g., Microsoft Office products) related to position.
5. Must possess sound judgment and demonstrate strong critical thinking skills.
6. Must demonstrate interpersonal relationship skills necessary to interact in a positive, professional manner with internal and external customers. Must demonstrate a proven track record and ability to work effectively with collaboratively with other staff members.
7. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team.
8. Must be able to coordinate several tasks simultaneously and have demonstrated an ability to organize and manage multiple competing priorities while maintaining a high degree of efficiency, accuracy, and confidentiality.
9. Must demonstrate accountability and the ability to work independently while functioning as part of a cooperative, coordinated team.
10. Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
11. Must be physically and mentally capable of performing all essential duties required of the position. The physical demands of the position include vision, effective speech, and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted.
12. Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary.
13. Must have reliable transportation.
14. Must be eligible to work in the United States.