Front desk/Night Auditor in Brighton, Colorado at Renascent Brighton LLC

Are you a night owl with a knack for numbers and a passion for hospitality? We are seeking a detail-oriented and dependable Front Desk/night auditor to join our team.

In this role, you’ll ensure a smooth and secure guest experience during the night shift while performing essential end-of-day financial audits and reports. You’ll be the go-to person for late-night arrivals, early departures, and any guest needs that arise after hours.

What We’re Looking For:

• Previous hotel front desk or night audit experience preferred.
• Strong attention to detail and accuracy in financial reporting.
• Excellent communication and problem-solving skills.
• Ability to work independently and stay alert during overnight hours.
• Proficiency in hotel systems and Microsoft Excel.
• Flexible availability, including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.

Work Environment:

• Quiet hotel lobby setting with minimal supervision.
• Independent, guest-focused, and detail-oriented work environment.
• Frequent standing, walking, and interaction with guests.

Why Join Us?

• Be part of a respected property
• Enjoy competitive pay, full benefits, and Team Member travel perks.
• Work in a supportive, professional environment with opportunities for growth.

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Assisting transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Perform nightly audits of hotel revenue and transactions.
• Reconcile and balance daily financial activity and prepare reports for management.
• Check guests in and out, handle reservations, and respond to inquiries.
• Monitor the property for safety and security during overnight hours.
• Resolve guest concerns or emergencies with professionalism and care.
• Maintain a clean and welcoming front desk and lobby area.
• Follow all brand standards, safety protocols, and cash handling procedures.