Manager, Enrollment in Elk Grove Village, Illinois at Orsini Healthcare

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION & LOCATION

The salary range for this role is $70,000-$75,000.

This position is Hybrid based out of our Elk Gove Village location.

POSITION SUMMARY

The Manager, Enrollment is responsible for the day-to-day leadership, performance management, and operational oversight of the Intake and Enrollment team across a hybrid workforce. This role leads and develops both onsite and remote team members, ensuring consistent performance, accountability, engagement, and adherence to standards regardless of location. The Manager drives timely, accurate, and compliant patient enrollment and insurance eligibility activities, resolves process issues affecting enrollment throughput, and delivers results against access, quality, and productivity goals. The role partners closely with pharmacy operations, prior authorization, and billing teams to ensure smooth patient intake and downstream readiness.

ESSENTIAL DUTIES

• Direct Team Leadership: Supervise a mix of Supervisors and Enrollment Representatives, including staffing, scheduling, onboarding, training reinforcement, coaching, and performance management.
• Operational Oversight: Monitor daily enrollment volumes, eligibility completion, claim rejection resolution, and documentation accuracy; remove barriers impacting turnaround time.
• Quality & Compliance: Ensure adherence to SOPs, HIPAA requirements, payer rules, and documentation standards; conduct regular quality reviews and audits.
• Cross-Functional Coordination: Partner with Admissions, Pharmacy, Access, and Billing teams to resolve enrollment issues and improve handoffs.
• Reporting & Metrics: Track KPIs, analyze trends, escalate risks, and report performance to leadership; support continuous improvement initiatives.
• Process Improvement: Identify workflow inefficiencies, contribute to SOP updates, and support implementation of new tools or processes impacting enrollment.
• Other duties and responsibilities as required.

KNOWLEDGE, SKILLS, AND TRAINING

• Strong people leadership and coaching skills
• Deep understanding of enrollment, eligibility, and pharmacy claims workflows
• Ability to analyze operational metrics and drive corrective action
• Excellent written and verbal communication skills
• High attention to detail and organizational skills
• Ability to lead in a fast-paced, high-volume environment
• Bachelor’s degree in Healthcare Administration, Business, or related field
• National Pharmacy Technician Certification
• Experience in specialty pharmacy, rare disease, or high-complexity patient populations; experience managing intake or enrollment teams

EMPLOYEE BENEFITS
We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf