Specialty Pharmacy Program Manager in Elk Grove Village, Illinois at Orsini Healthcare

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

LOCATION

This is a remote position.

POSITION SUMMARY

This position will be the primary account manager for assigned manufacturers to drive design, implementation, communication, and management of specialty pharmacy therapy programs, including rare diseases, that deliver value for manufacturers. The program manager will develop, document, and manage relationships across the assigned organization with the goal to grow the partnership with Orsini Specialty Pharmacy. The program manager will be the project manager of drug launches (implementation) within Orsini and work with internal Orsini stakeholders and Senior Management to manage Orsini Specialty Pharmacy performance/manufacturer key performance indicators (KPIs) and grow Orsini's share of business within the assigned manufacturer. This position will manage contractual deliverables and assist in resolving customer service escalations. The role requires consistent travel for quarterly business reviews, manufacturer meetings, and other business engagements as needed.

ESSENTIAL DUTIES

• Oversee, develop, and manage therapy/service programs for designated pharma partners and/or therapy classes. Manage Orsini therapy performance/manufacturer KPI(s), document communications, and assist with any manufacturer escalated issues.
• Develop and manage relationships across the assigned manufacturer organization with the goal to grow the partnership and Orsini Specialty Pharmacy share of the business.
• Lead cross-functional team to develop and implement custom programs for Pharma partners and/or for new specialty pharmacy product launches. This includes designing clinical and operational processes to support needs of product, educating the Orsini Healthcare staff to ensure all teams are prepared for new product or service launches.
• Implementation and on-going oversight of trade contract deliverables including data reporting development and issue resolution. Participate in quarterly business reviews with manufacturers when requested.
• Work collaboratively to assess and improve key clinical and operational processes within Specialty Pharmacy. Participate in quality improvement activities as assigned.
• Prepare reports regarding program performance (financial & operational outcomes), ongoing activities, projects, and other reporting needs for customer business review meetings.
• Lead cross-functional team to manage strategically important projects (internal/ manufacturer).
• Perform other duties or projects as assigned.

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.
KNOWLEDGE, SKILLS, AND TRAINING

• Bachelor’s degree in related field required, or an equivalent combination of education, skills and experience (minimum 5-8 years in a relevant role).
• Previous Specialty Pharmacy Trade experience at lager organization preferred.
• Experience with account management and internal stakeholder collaboration preferred.
• Must be computer literate – knowledge of Outlook, Excel, Word, Power Point, and Visio
• Excellent written and verbal communication skills.
• Ability to read, analyze, interpret professional literature and technical procedures.
• Ability to identify, analyze, and solve complex problems.
• Ability to interpret and make inferences from data.
• Good project management skills.
• Ability to respond to changing priorities and handle multiple tasks at one time.
• Ability to travel for QBRs, implementations, pharma partner meetings, and other business engagement meetings as needed.

EMPLOYEE BENEFITS
We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf