IT Systems Technician I at Rawlings Sporting Goods Company Inc – St. Louis, Missouri

Job Title: IT Systems Technician I

Department: IT Department

Reports to: IT Service Desk Team Leader

Supervises: None

Location: St. Louis, MO

FLSA Status: Exempt

General Overview: The IT Support Specialist plays a critical role in delivering reliable, high-quality technical support across the organization. This position is responsible for supporting and maintaining end-user systems, including desktops, laptops, and servers, ensuring optimal performance, security, and uptime. Serving as a key point of contact for both internal and external users, this role troubleshoots technical issues, manages hardware and software deployments, and collaborates with cross-functional teams to resolve system challenges efficiently. The ideal candidate is a proactive problem-solver with strong customer service skills who thrives in a fast-paced environment and is committed to delivering seamless IT support experiences.

Essential Duties & Responsibilities:

Provides daily computer support for both internal and external users in different locations, including “help desk” assistance, training and troubleshooting. Field requests and incidents via phone and email.Determines and solves a variety of computer or network related problems and collaborate with peers to implement solutions.Sets up and properly installs computers, printers, and associated peripherals and software. Provides hardware maintenance and coordination of repairs as needed.Coordinates vendor service calls, e.g., Dell, HP, Canon, etc.Dispose of obsolete assets (dead monitors, computers, printers, etc.)Supports all current Windows applications.Follows procedures for server and user administration and management.Maintains clear communications with corporate IT department and company employees.Ensure that all problems are resolved according to the departmental prioritization guidelines.Maintains professional skills and keeps current in technical abilities using available resources and training.Manage and deploy client computers and patch installed applications using client management application suite.

Essential Knowledge, Skills and Abilities:

1-3 years of experience in a help desk environmentExperience with Retail Point-Of-Sale Systems PreferredExperience with Windows 10, 11, and Office 365Intermediate Computer Networking/TroubleshootingIntermediate Hardware TroubleshootingGeneral Printer/Copier TroubleshootingStrong organizational skillsGood verbal and written communications skillsAbility to work in a demanding, dynamic environmentA+/Network+ Certifications preferred

Working Conditions: Office conditions primarily. Manufacturing and distribution facility conditions may be experienced. Position requires a cell phone for off-hour application support occasionally.

Rawlings Sporting Goods Total Compensation Package:

The health, well-being and financial stability of our employees are a high priority to us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees:

Comprehensive medical/dental/vision plansCompany paid life and disability insurance.Paid Parental LeaveEmployee Assistance Program.401k (fully vested immediately) with Company match.Paid time offPaid holidaysOpportunities for advancementEmployee Discount Program

This job description does not list all the duties of the job. Position may be required to perform other duties as needed.