Senior Client Liaison in Kalamazoo, Michigan at Optimed Pharmacy Inc

POSITION: SENIOR CLIENT LIAISON

Who We Are:

OptiMed Health Partners optimizes health outcomes and quality of life through personalized and coordinated care. We have been serving patients for over 30 years with a focus on high-quality care in retail pharmacy, specialty pharmacy, and infusion services. The OptiMed Vision reimagines healthcare solutions to achieve unsurpassed value. Our results-oriented culture fosters learning, providing growth opportunities for our employees and exceptional care for our patients in all 50 states.

The Impact of this Role:

The Senior Client Liaison plays a pivotal, strategic role in advancing OptiMed’s commitment to superior client service and operational excellence. This position supports a portfolio of high-visibility and complex clients, ensuring smooth onboarding, proactive service delivery, and the consistent execution of OptiMed’s programs. By serving as the primary resource for escalated client needs and overseeing sophisticated reporting, billing support, and workflow alignment, the Senior Client Liaison strengthens client retention and long-term satisfaction. With deep industry expertise, this role acts as a trusted advisor to internal teams and external partners—bridging communication, aligning expectations, and improving processes across the client lifecycle. The Senior Client Liaison also contributes significantly to organizational development by training and mentoring Client Liaisons, elevating team skill levels, and promoting best practices across account management and client communications.

What You’ll Be Doing:

• Provide advanced support for complex client activities, including high-level program reporting, rebate oversight, renewals, and cross-functional workflow coordination.
• Serve as the primary lead for escalated client and broker inquiries, facilitating regular meetings and ensuring timely, strategic resolution.
• Facilitate internal and external communication to promote knowledge sharing and improve execution of services, programs, and operational processes.
• Oversee the implementation of plan and system changes within the CRM, ensuring accuracy and alignment with client specifications.
• Manage complex external prior authorization referral processes.
• Support advanced invoicing activities, including billing analysis, payment research, reconciliation, and data preparation to drive operational efficiency. Knowledge of medical billing, including J/HPCPs codes, strongly preferred.
• Build and maintain senior-level relationships across organizational teams, promoting collaboration and alignment for successful client outcomes.
• Identify opportunities to refine internal workflows, streamline client interactions, and improve overall service delivery.
• Train, mentor, and support Client Liaisons, modeling best practices in account management, communication, and service standards.

Who You’ll Be Working With:

This position will have no direct reports but will act as a senior resource for the Client Liaison team, working closely with external and internal partners.

Skills and Experience You’ll Bring to the Table:

• Bachelor’s degree in business, economics, healthcare, or a related field required.
• 10+ years of experience in PBM, Pharmacy Consulting, Health Plan, TPA or related industries strongly preferred.
• Demonstrated ability to manage complex client relationships, lead strategic conversations, and resolve escalated issues.
• Advanced communication and interpersonal skills with the ability to deliver essential information succinctly to internal and external stakeholders.
• Strong analytical, organizational, and project management skills with a proven ability to drive results and meet deadlines.
• Experience training or mentoring team members on account management best practices is strongly preferred.
• Must maintain a professional appearance and provide a positive company image.

Competencies You’ll Bring to the Table:

• Executive-level communication and relationship-building skills.
• Strong strategic and critical-thinking abilities.
• Demonstrated cross-functional collaboration and leadership.
• High level of professionalism, sound judgment, and decision-making ability.
• Commitment to operational excellence and continuous improvement.

Work environment:

Must be able to sit for prolonged periods at a desk and perform work on a computer in an office environment. This role will require occasional overnight travel, and weekend and/or

evening work as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OptiMed Health Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation for this position is competitive and commensurate with experience and qualifications.

• Seniority Level
  Mid-Senior level
• Industry
  
  • Hospitals and Health Care
• Employment Type
  Full-time
• Job Functions
  Sales

• Skills
  
  • monday.com
  • Account Management
  • Client Accounts