Junior Technical Support Representative at QubicaAmf – Mechanicsville, Virginia
QubicaAmf
Mechanicsville, Virginia, 23111, United States
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About This Position
We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team. As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no IT expertise in-house. We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics. We are a growth-focused employer dedicated to further developing these skills in our employees.
Essential Functions- Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
- Use your sleuthing skills to troubleshoot a possible wiring issue.
- Diagnosis and fix that pesky computer that won’t boot.
- Team up with peers to increase overall knowledge of different aspects of products.
- Provide remote installation support for our proprietary software.
- Troubleshoot and initiate a warranty claim.
- Remain calm and conquer that Point-of-Sale terminal that won’t connect to the network.
- Performs additional duties as directed.
Supervisory Responsibilities:
- The position will not have direct reports.
Competencies/Qualifications:
- Working knowledge of firewalls, routers, and switches.
- End-user support (OS, Hardware, Printer troubleshooting, etc.)
- Excellent communication (written and oral) skills.
- Excellent documentation and record-keeping skills.
- The desire and ability to learn new technology.
- Willingness to learn installation construction skills.
- Knowledge of power tools, meters, and hand tools is a plus.
- Bilingual is a plus.
Work Environment:
- While performing the duties of this job, the employee regularly works in a warehouse environment where higher levels of noise, dust, and activity can be expected. This is a non-temperature-controlled warehouse where temperatures can be hot in the summer and cold in the winter. There is frequent exposure to moving parts.
Physical Demands:
- The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Travel Required:
- Some travel is required so we can develop your skills through hands-on training.
Required Education and Experience:
- High School Diploma or equivalent combination of education and experience.
- Must be at least 18 years of age.
- Minimum of 1 year of experience in entry-level tech support.
- Technical background in electrical and/or mechanical systems is a plus.
Schedule:
- During training: Monday through Friday, 8:30 a.m. to 5:30 p.m.
- After training: Monday through Friday, 10:00 a.m. to 7:00 p.m., with some weekends required.
Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
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Job Location
Mechanicsville, Virginia, 23111, United States
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