Service Desk Technician - Hybrid - Roanoke VA at Cantey Technology Consulting, LLC – Richmond, Virginia

Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture- We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum.

To be an awesome and incredible teammate, we search for candidates that can be part of our culture and share our Core Values:

Client First: Respond quickly and build trust by operating ethically.

Process Oriented: Always think about the next step in the process.

Eager to Learn and Grow: Learn new things.

Positive Team Player: Work together to help clients and teammates.

Problem Solver: Find the root cause and fix it.

We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about customer service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do). We are looking to build our team with people who want to learn about the latest technology and want to contribute to our award-winning team. Every day is different over here and you must appreciate the thrill of thinking quick on your feet.

We are looking for an individual willing to work a Hybrid role in our Roanoke, VA, location. The right future teammate will possess a strong work ethic, discipline, attention to detail, and amazing teamwork. You will need to be good with time documentation and management and enjoy solving all challenges for our clients, from a simple password reset to as complicated as a major outage.

We typically work around 40 hours per week, although sometimes we work longer and later. (In IT support, things can go crazy, and we must work late sometimes.) Our office support hours are 8:00 AM until 5:00 PM EST. I would be lying if I said those were cushy hours playing Xbox or PlayStation. That's not our day - we are kept on our toes, helping small to medium-sized businesses from every industry, and students and school districts move from one issue to the next. Each of our technicians takes turns being on call after hours, about one week every five months. It's not always a favorite, but it comes with the territory, and our number one priority is taking care of our clients.

Working with a team of service desk technicians to support and maintain customer environments

Support and maintain different client environments remotely and onsite.

Work with the guidance of Senior engineers and supervisors to develop best-practice solutions.

Overseeing client networks for potential issues or concerns before they become a problem.

Enforce policies for standardizing systems.

Minimum 2 years of experience in Microsoft Network and Server Technologies

Windows Terminal Services maintenance, setup, configuration, policies Google Apps and/or Microsoft Office 365

Basic Cisco switching, routing, VPN Managing, configuring, and setting up firewalls

Experience with supporting iPad and other IOS devices

Experience support and repairing laptops, Dell laptops a plus.

Strong TCP/IP skills including DNS, DHCP, and VPN configuration

Outstanding client communications and troubleshooting skills

Detail orientation and the discipline to do proper documentation and keep track of billable time. (This is really important. Again, this is really important.)

Able to handle a high-pressure environment

Experience with ticketing systems

Minimum Associates Degree or equivalent experience required

Certifications Desired: Network +, Security +, A+

A couple of other things:

o You must provide your own smartphone and transportation

o Must be fun to work with and understand humor

Voted one of South Carolinas Best Places to Work in 2023, Inc 5000 Fastest Growing Companies List 9 years running, and we have an outstanding reputation for best in service and state of the art technical support by our clients with a 95% retention rate. What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement) and most importantly the people that you get to work with every day.

If after reading all this, you are still awake, it sounds like a career and the company for you, then what are you waiting for? Apply all-ready!