FIELD SERVICES MANAGER in BOCA RATON, Florida at Blue Frontier, Inc

About Blue Frontier
Blue Frontier is transforming commercial HVAC with advanced air-conditioning technology designed to improve energy efficiency, humidity control, and building performance. We are expanding a nationwide service organization combining factory expertise, regional operations, digital service platforms, and Certified Service Providers (CSPs).

Position Summary
The Field Service Manager leads execution and expansion of nationwide service operations and works hand-in-hand with the EVP of Field Services & Customer Experience to translate departmental strategy, priorities, and growth plans into measurable results. This leader manages factory technicians, develops the CSP network, strengthens OEM technical support and training, and supports the planned opening of regional service offices in California and the Northeastern United States during the second half of 2027.

Central to this role is building a white-glove, customer-centric culture defined by professionalism, proactive communication, technical excellence, ownership, and dependable follow-through across every service channel.

Key Responsibilities
• Strategy & execution: Partner with the EVP on departmental initiatives, staffing, budgets, milestones, cross-functional coordination, and accountability for execution.
• National & regional operations: Lead commissioning, maintenance, diagnostics, corrective service, and upgrades; supervise factory and dispersed teams; help establish and manage California and Northeast regional offices.
• CSP network development: Recruit, qualify, onboard, certify, and manage third-party service partners; define technical standards, performance expectations, quality assurance, and geographic coverage.
• Training & OEM support: Develop and deliver HVAC technical training, competency assessments, and CSP certification; handle technical escalations and work with Engineering, Product Development, and Manufacturing on serviceability and reliability improvements.
• Digital service delivery: Drive adoption of Salesforce Service Cloud, XOi, ServiceTitan, or comparable platforms for ticketing, dispatch, workflows, documentation, and closeout; coordinate with BlueOps remote monitoring.
• Customer experience & performance: Embed white-glove service standards in all teams and partners; manage escalations and track responsiveness, first-time-fix, service cost, productivity, safety, and customer satisfaction.
Required Qualifications
• 10+ years in commercial HVAC service, including 5+ years in service management or technical leadership.
• Proven success building, expanding, or managing an authorized/certified HVAC service contractor network.
• OEM technical service support experience and demonstrated HVAC technical training or partner certification experience.
• Experience with Salesforce Service Cloud, XOi, ServiceTitan, or equivalent field service management platforms.
• Strong applied commercial HVAC expertise in refrigeration, controls, commissioning, diagnostics, and troubleshooting.
• Ability to lead geographically dispersed teams, execute cross-functional plans, and build a customer-first service culture; willingness to travel up to 40%.

Preferred Qualifications
Experience opening regional service offices; DOAS, dehumidification, and connected equipment; remote diagnostics and predictive service; OEM technical bulletins and digital workflows; technical degree or equivalent education; EPA Section 608 Universal Certification.

Measures of Success
Execution of EVP priorities; qualified CSP coverage and performance; technician training and certification progress; successful regional office launch; consistent white-glove customer experience; improved first-time-fix, response time, service cost, documentation compliance, and customer satisfaction.