Business Analyst - Remote in Harrisburg, Pennsylvania at K2 Insurance Services, LLC
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Job Description
Business Analyst
Location: Remote
Company: K2 Insurance Services
Reports to: Senior Technology Product Owner
Position Type: Full time
Required Travel: Occasional travel may be required
Salary Range: $100,000 - $140,000 USD per year
Job Summary:
The Business Analyst will serve as a key liaison between business stakeholders and technology teams to define, document, and support the delivery of process and system improvements that enable the creation, underwriting, rating, quoting, binding, issuing, and servicing of specialty insurance products at K2 Insurance. This role is primarily functional, with an emphasis on facilitating discussions, mapping processes, documenting requirements and business rules, and supporting change adoption to improve operational efficiency and customer outcomes.
About K2 Insurance:
K2 Insurance is a leading MGA providing niche insurance solutions with a reputation for program innovation, integrity, underwriting and customer-centricity. Our mission is to protect what matters most to our partners and clients through personalized and specialty insurance products.
K2 was formed-by and led-by successful insurance industry veterans with the purpose of creating a leading specialty insurance services company through select acquisitions that generate diverse earnings streams and improve distribution economics. Our mission is to distribute innovative programs and products through trusted retail and wholesale distribution channels.
Key Responsibilities:
- Facilitate discovery sessions and working groups with underwriting, claims, actuarial, operations, and other stakeholders to elicit, clarify, and prioritize business needs.
- Document and maintain current-state and future-state process flows (including handoffs, exceptions, and controls) and identify opportunities to simplify, standardize, and improve.
- Translate stakeholder needs into clear functional documentation (e.g., business requirements documents (BRDs), functional specifications, business rules, process flows, acceptance criteria, and supporting artifacts) that enables configuration and operational execution.
- Partner with product and technology teams to clarify requirements, evaluate options and tradeoffs, and validate that delivered changes meet business intent and are usable for day-to-day operations.
- Define operational impacts (people/process/policy), support procedure updates, and help ensure teams are ready to adopt new workflows and system changes.
- Plan and support UAT by defining scenarios, coordinating business testers, validating outcomes against acceptance criteria, and confirming readiness for release.
- Communicate decisions, impacts, risks, and timelines; create stakeholder-facing updates and user guidance; and support training and change adoption as needed.
Education, Experience and Skills:
- 3+ years of experience as a Business Analyst (or similar role) supporting technological initiatives, preferably within insurance or financial services.
- Must have hands-on insurance experience supporting policy administration and insurance operations (e.g., policy issuance, endorsements, renewals, billing, servicing, workflows, and user support).
- Knowledge of property and casualty insurance processes (e.g., underwriting, rating, quoting, binding, policy administration, and servicing).
- Preferred: CPCU or other insurance designation; CBAP and/or PMP certification.
- Experience working with configurable insurance or enterprise platforms (e.g., policy administration, rating, CRM, workflow), supporting business configuration needs through clear functional requirements.
- Strong facilitation and documentation skills (e.g., workshop leadership, process mapping, business rules, procedures, and requirements traceability).
- Strong analytical and detail-oriented problem-solving skills, with the ability to synthesize complex information into clear, actionable documentation.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across various teams and levels of the organization.
- Demonstrated success driving functional outcomes through stakeholder alignment, clear requirements, UAT coordination, and operational readiness (communications, procedures, and training support).
- Adaptability and resilience in a fast-paced, dynamic environment.