Operations Specialist II Account Analysis and Billing at Atlantic Community Bankers Bank – Camp Hill, Pennsylvania

Atlantic Community Bankers Bank (ACBB) is seeking a dedicated and detail-oriented Operations Specialist II – Account Analysis and Billing to join our Operations team.

About Us:

Embark on an exciting journey with Atlantic Community Bankers Bank (ACBB), where we're shaping the future of community banking! ACBB, a state-chartered, Federal Reserve member bank, is exclusively owned by community bank shareholders. We take pride in offering dynamic correspondent services, including loan participations, Fed Funds transactions, compliance services, settlement solutions, and more—all without competing with our customer banks. Join our passionate team and help us deliver innovative solutions to community banks nationwide.

Job Title: Operations Specialist II – Account Analysis and Billing

What you'll bring:

The Operations Specialist II is responsible for performing a range of operational and administrative duties to support the Deposit Operations function. This role includes processing monthly account analyses, handling vault services, processing wire transfers, and ensuring compliance with banking regulations. The Operations Specialist II also provides guidance and on-the-job training to Operations Specialist I while assisting the immediate supervisor with administrative tasks to support the department/unit operations.

Essential Functions:

1. Account Analysis & Processing

• Perform monthly account analysis processing, including vault cash analysis.
• Process vault service transactions, including deposits, orders, and adjustments for multiple providers.
• Investigate vault service discrepancies and document cases in the case management system.
• Upload and enter data into clients' accounts with accuracy.

2. Customer Service & Client Support

• Respond to client inquiries and resolve service requests via telephone and email.
• Ensure timely and accurate processing of wire transfers.
• Open, close, and verify Certificate of Deposit (CD) accounts.
• Provide backup support to Operations Specialist I as needed.

3. Reporting & Documentation

• Generate and review monthly transaction reports and account information summaries.
• Maintain and update client agreements and related documents in the online filing system.

4. Regulatory Compliance & Continuous Improvement

• Monitor and stay updated on new and proposed laws and regulations affecting deposit operations.
• Ensure compliance with internal policies, procedures, and industry regulations.

Basic Qualifications/Skills:

• Education/Training: High school diploma or equivalent required; Specialized bank training and/or additional education preferred.
• Experience: Minimum of three (3) years of experience in related banking or financial operations roles; Prior experience in wire processing and account reconciliation preferred.
• Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); Proficiency in reading, writing, grammar, and mathematics; Strong interpersonal and communication skills; Proficiency in typing and computer applications, including data entry; Strong attention to detail with visual and auditory acuity; Experience in account analysis preferred; Ability to provide technical guidance to Operations Specialist I; Strong problem-solving skills and the ability to work effectively in a team environment.

Benefits of Joining Us:

• Competitive compensation package
• Comprehensive benefits package
• 401(K) with employer match
• Generous Paid Time Off (PTO) policy
• Tuition reimbursement
• Birthday holiday and additional unique benefits
• Employee Assistance Program
• Hybrid work model supporting work-life balance
• Performance bonus opportunities
• Opportunities for career growth and advancement.

Physical Demands / Working Environment:

• It is a requirement is to be physically present at the Camp Hill, PA office (3 days in office, 2 days from home).
• Primarily sedentary, requiring occasional movement throughout the office environment.
• Effective communication via phone and email, with the ability to use automated systems accurately.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join us at ACBB and be part of a team that's shaping the future of community banking! We look forward to welcoming you to our dynamic and collaborative work environment.

ACBB is an Equal Opportunity Employer M/F/Disability/Vet

Additional Information:

• Employment is contingent upon successfully passing a background check and verification of eligibility to work in the United States.
• At this time, ACBB cannot provide visa sponsorship or engage in C2C (Corp-to-Corp) or C2H (Corp-to-Hire) arrangements for this position.