Help Desk Technician in St. Louis, Missouri at CEDGE, INC.

C-edge is looking for multiple Desktop Support Technicians at all experience levels to join our organization and support USTRANSCOM.

Duties & Responsibilities:

Assist users with PC desktop and laptop problems, settings, software and driver installations and removals, and other desktop/deskside support tasksConfigure, maintain, and troubleshoot desktop platforms and peripheralsPerform desktop/workstation upgrades, new installations, moves, changes, and deinstallationsTest and maintain desktop standard images and baselines in accordance with DoD STIGsInstall, configure, and replace desktop peripherals including printers and CAC readersValidate desktop configurations and proper end-point product installation and operation, including HBSS and/or McAfeeApply antivirus and anti-malware updatesDevelop and maintain desktop-related technical documentation including guides, FAQs, SOPs, and reportsUpdate desktop change records in Remedy or other ITSM toolCoordinate user support with Help Desk and System Administration staffAll other duties as assigned

Competencies:

Excellent communication skills with a proven ability to produce information in a clear and concise manner, both verbally and in writing while maintaining professionalism and maturity.Demonstrated technical expertise with exceptional mathematical, analytical and critical thinking skills and an effective and innovative ability to solve problems.Outstanding organizational and attention to detail skills with a demonstrated ability to work in an environment with multiple interruptions while effectively and efficiently prioritizing tasks and responding quickly to situations as they arise.Energetic, self-starter with a proven ability to thrive independently with minimal to no supervision as well as on a team in a mentoring and learning environmentExceptional customer service and interpersonal skills with a proven ability to establish and maintain effective working relationships with employees at all levels of the organization as part of a diverse and inclusive workforce.Sensitivity to, and appreciation of cultural, political and geographical differences

Qualifications:

Minimum Qualifications:

Minimum of 2 years of experience (or 3 years of experience for Intermediate Level Positions; or 5+ years of experience for Senior Level positions) with each of the following technology skills:

Windows Operating Systems (Windows 7 and higher)Apple OSX desired in addition to WindowsExperience supporting common desktop software including Microsoft Office and Outlook, Adobe Acrobat and Creative Suite, Mozilla Firefox and Thunderbird, Chrome and Edge browsers, communication/collaboration/messaging tools, and multimedia playersExperience configuring and troubleshooting common antivirus/anti-malware and end-point client toolsExperience troubleshooting and resolving VPN and desktop connection issuesExperience using remote desktop troubleshooting and administration toolsExperience with DoD security tools and procedures (STIG, ACAS, eMASS)Remedy ticketing system

Active Secret Clearance is required

An Interim Secret Clearance at employment start date may substitute for Active Secret Clearance

A current DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security, etc.) is required.

Preferred Qualifications:

An Associate's Degree in a computer-science related field is preferred (a Bachelor's Degree in a computer-science related field is preferred for Senior Level positions)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to:

Use their hands to handle, feel and touchReach with hands and armsTalk and hearStand, walk, sit, climb or balanceStoop, kneel, crouch or crawlLift up to a minimum of 25 pounds

The vision requirements for this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.