Practice Manager in Concord, New Hampshire at Riverbend Community Mental Health, Inc.

Seeking a dynamic Practice Manager to oversee day-to-day operations and lead our admissions teams. You will drive revenue, mentor staff, and streamline workflows. If you are a collaborative leader who thrives in a fast-paced clinical environment, apply today to help us deliver exceptional client care!

We are looking for a proactive, results-driven Practice Manager to be the operational backbone of our practice. In this role, you will lead daily administrative operations with a heavy emphasis on client admissions and revenue maximization. You will act as the crucial liaison across all departments, supporting our clinical staff, Program Director, and clients to ensure smooth, efficient, and compassionate care.

The responsibilities for this position span over several key programs, including Choices, Psychiatric Emergency Services (PES), Mobile Crisis (MCT), and the Merrimack County Recovery Court (MCRC).

Why Join Us?

We offer a collaborative, supportive workplace where your leadership directly impacts client outcomes and staff success. We provide competitive compensation, comprehensive benefits, and opportunities for professional growth.

As the operational heartbeat of our facility, you aren't just managing tasks; you're driving revenue-maximizing processes, elevating client experiences, and creating a supportive environment for both staff and new patients. You will serve as the crucial bridge between Front Desk, IT, Finance, and Facilities to ensure seamless program goals.

What You’ll Do

• Client & Admissions Management: Oversee new client intake and track caseload reports. Proactively resolve problem accounts and drive revenue-maximizing workflows.
• Team Leadership: Recruit, onboard, and mentor a high-performing support team. Facilitate ongoing staff training and one-on-one education to improve program deliverables.
• Operational Excellence: Partner with the Program Director to track Key Performance Indicators (KPIs). Manage general site care, building schedules, and emergency management.
• Cross-Department Liaison: Act as the primary point of contact across internal teams, including IT, Finance, and Facilities.

Who We Are Looking For

• Oversee new client intake and track caseload reports. Proactively resolve problem accounts and drive revenue-maximizing workflows.
• Strong leadership skills with a proven track record of mentoring staff and driving productivity.
• Excellent organizational abilities and deep familiarity with healthcare operations.
• Proficiency in Microsoft Word and Excel, and general office productivity software as well as the use of an electronic medical record is preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.

What You’ll Bring

• High School Diploma or equivalent is required.
• Five (5) years’ experience in diversified office work is preferred.
• Three plus (3+) years of supervisory experience, including hiring and training new employees, are preferred.
• Extensive experience with insurance carriers is preferred.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Outstanding Benefits & Perks:

• Competitive wages depending on level of education and experience.
• Comprehensive benefits package to include:
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.