Technical Account Manager in Brazil, Indiana at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager in Brazil.
This role sits at the intersection of cybersecurity expertise and customer success, supporting enterprise clients using a cutting-edge AI-native security platform. You will act as a trusted technical advisor, ensuring customers are successfully onboarded, protected, and continuously optimized in their use of advanced security solutions. The position combines proactive engagement, technical troubleshooting, and strategic advisory across a wide range of stakeholders, from SOC teams to executive leadership. You will play a key role in strengthening customer relationships, improving platform adoption, and preventing security risks before they escalate. Working in a fast-paced, mission-driven environment, you will collaborate closely with internal engineering, support, and sales teams to deliver exceptional outcomes. This is a highly impactful role for someone passionate about cybersecurity, customer advocacy, and solving complex technical challenges at scale.
You will serve as the primary technical point of contact for enterprise customers, ensuring they achieve maximum value from the platform while maintaining strong operational stability and security outcomes. Your work will focus on proactive engagement, issue resolution, and long-term customer success across the full lifecycle.
- Act as the main technical liaison between customers and internal support, engineering, and product teams
- Lead customer onboarding, ensuring smooth deployment and adoption of cybersecurity solutions
- Conduct proactive health checks, training sessions, and best-practice sharing to maximize platform value
- Investigate and resolve complex technical issues, providing clear action plans and recommendations
- Manage escalations and coordinate cross-functional teams to ensure timely resolution of critical cases
- Identify renewal risks and expansion opportunities, supporting customer retention and growth
- Contribute to internal knowledge base content and share technical insights across teams
- Engage with stakeholders at all levels, from technical teams to executive leadership
You should bring strong technical acumen, customer-facing experience, and a solid foundation in enterprise IT or cybersecurity environments. The ideal profile combines problem-solving ability, communication skills, and a strong commitment to customer success.
- Bachelor’s degree or equivalent practical experience in IT, Computer Science, or related field
- 3+ years of experience in Technical Support, Customer Success, or Technical Account Management in SaaS or cybersecurity environments
- Experience with Windows Server environments; Linux and Mac knowledge is a strong plus
- Strong understanding of enterprise security, cloud, and modern IT infrastructures
- Excellent troubleshooting and analytical problem-solving skills
- Strong communication skills in English (written and verbal)
- Ability to engage effectively with both technical teams and executive stakeholders
- Familiarity with scripting (e.g., Python) and APIs is a plus
- CISSP or ITIL certifications are a strong advantage
- Customer-first mindset with the ability to work collaboratively in fast-paced environments
- Willingness to travel up to 25% when required
- Competitive compensation with equity-based programs
- Comprehensive physical and mental wellness support programs
- Generous paid vacation and parental leave policies
- Continuous learning and professional development opportunities
- Employee communities, volunteering initiatives, and global engagement programs
- Flexible remote-first work environment
- Strong focus on career growth and internal mobility
- Inclusive and mission-driven culture recognized globally as a great place to work