IT Support Technician in Niles, Illinois at Greenwood Associates Inc.

Greenwood Associates Inc. is a family owned and operated distributor of natural fruit and vegetable juice concentrates, purees, and essential oils, proudly serving the food and beverage industry since 1974. With over 50 years of experience, Greenwood provides high quality products, custom blending, packaging, and logistics solutions to customers across North America. Rooted in strong relationships and a people first culture, Greenwood values teamwork, accountability, and long-term growth. As a stable, multi generation business, we empower employees to make an impact, build lasting partnerships, and grow their careers in an environment that values integrity and collaboration.

The IT Support Technician is responsible for providing frontline help desk support to employees across the organization. This role serves as the primary point of contact for technical issues, ensuring timely resolution of support requests while delivering a high level of customer service and minimizing disruption to daily business operations.

Key Responsibilities

• Serve as the initial point of contact for all IT-related issues including tickets, emails, and in-person requests
• Troubleshoot and resolve technical issues such as password resets, account access, Microsoft 365, and end-user hardware concerns
• Log, track, and manage all support requests within the ticketing system
• Ensure timely resolution and consistent communication with end users
• Escalate complex issues to the IT Systems Manager as needed
• Assist with onboarding/offboarding including account setup and equipment deployment
• Configure and maintain laptops, desktops, printers, and peripherals in entra/intune
• Maintain documentation of issues, resolutions, and processes
• Identify recurring issues and recommend improvements

Qualifications and Core Competencies

• 1–3 years of experience in IT support or help desk environment
• Working knowledge of Microsoft 365 and Windows operating systems
• Strong troubleshooting and problem-solving skills
• Excellent communication, organization, and customer service skills
• Ability to manage multiple priorities
• Experience with help desk/ticketing system
• Exposure to IT security practices
• Relevant certifications such as CompTIA A+

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to move throughout the facility as needed
• Ability to lift up to 50 lbs of IT equipment

Responsibilities are not limited to those above and will include tasks and functions not described. This document is not intended and shall not be construed as creating an employment contract, and the Company may revise job descriptions or titles at any time.

Benefits Offered:

Medical

Dental

Vision

401k Retirement Plan

Life Insurance

Disability Insurance

Accident/Critical Illness Insurance

Generous PTO Accrual

Paid Holidays