Assistant Regional Manager at Housing Development Cor – Wilmington, Delaware

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job. HDC may change the specific job duties with or without prior notice based on the needs of the organization.

Resident Experience

• Model and reinforce a trauma-informed, resident-centered approach across all communities to drive and sustain at least 85% resident satisfaction.
• Support Community Managers in resolving resident concerns effectively at the site level.
• Coach teams on conflict resolution, de-escalation, and professional communication.
• Ensure resident complaints are addressed timely and documented appropriately.
• Reinforce that repeated resident concerns indicate operational gaps requiring correction.
• Partner with Resident Services to support resident stability and engagement.

Property Standards

• Ensure communities maintain conditions aligned with HDC standards for safety and curb appeal.
• Monitor site conditions and address deficiencies with staff immediately.
• Reinforce expectations for organized and compliant office environments.
• Ensure community presentation reflects strong operational performance that contributes to a positive resident experience.

Operational Performance

• Monitor and actively drive improvement in key performance metrics including occupancy, rent collection, compliance timelines, and resident satisfaction.
• Identify performance gaps and implement targeted strategies to improve results across communities.
• Hold Community Managers accountable for performance outcomes aligned with HDC standards, KPIs, and expectations.

Financial Performance

• Support achievement of budgeted financial performance, including revenue, expenses, and NOI to meet goals.
• Monitor financial performance and identify variances, cost drivers, and operational risks.
• Support community managers in adherence to property budgets and reinforce cost-effective decision-making.
• Identify opportunities for cost savings and operational efficiencies while maintaining service quality.
• Partner with Operations Manager to implement corrective strategies to improve financial outcomes.

Compliance

• Ensure compliance with LIHTC, HUD, RD, and other programs and ensure communities are maintaining audit-ready files.
• Support community managers in ensuring recertifications and move-in processes meet goals
• Ensure Community Managers address compliance risks promptly and effectively.

Training

• Support onboarding, training, and ongoing development of Community Managers and on-site staff.
• Reinforce consistent execution of HDC’s Standards of Excellence, systems, and service expectations.
• Identify performance gaps and provide coaching to improve individual and team effectiveness.
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Team Collaboration

• Provide coverage for staffing gaps.
• Support portfolio-wide consistency by reinforcing HDC standards, systems, and expectations across all assigned communities.
• Collaborate across departments.
• Support special projects and initiatives.
• Perform other duties as assigned.

• Position requires a high school diploma or equivalent, along with a valid driver’s license.
• High school diploma or equivalent required; valid driver’s license required.
• Minimum of 5+ years of property management experience required.
• Leadership experience preferred
• Ability to travel within region
• Strong problem-solving and communication skills.

Quality of Work: Demonstrates accountability and high-quality results.
Teamwork and Collaboration: Works effectively across teams.
Communication: Communicates clearly and professionally.
Continuous Learning: Seeks growth and improvement.
Results Oriented: Delivers consistent results aligned with expectations.

• Requires frequent travel within the assigned region to support multiple communities, with the role being primarily field-based.
• Work is performed across varied environments, including onsite property offices and walking properties to assess site conditions and operational standards.