Residential Sales Counselor at Forefront Living – DALLAS, Texas

With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.

The Residential Sales Counselor is responsible for managing the sales process and develops positive relationships with prospective residents and their responsible parties / families to facilitate the move-in process. As a Residential Sales Counselor your duties and responsibilities are to find prospective residents for a senior living facility including independent living sales rentals and furnish them with marketing information about the residence.

Present the Community to prospective residents (and their representatives) by in-person presentations, phone, personal written communications and in home visits.

Meet and exceed sales goals. (calls per day, appointments and sales)

Maintain and document activities with leads using CRM system

Responsible for meeting with prospects and their families and presenting programs and services of the Community.

Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents and co-workers.

Communicates Forefront Livings mission through public speaking, membership, and participation in community events.

Assist with business development through partnering with outside agencies to promote the Community through public awareness, advertising opportunities, and community outreach programs.

Obtain and maintain knowledge of competitors.

Assist with development and implementation of community marketing plans

Create and provide to Supervisor daily, weekly and monthly reports

Communicate with all inquiries regarding the community, levels of care, move-in or admission process.

Complete all resident applications paperwork, including verifying financial eligibility.

Complete residency paperwork with all approved IL and AL residents

Maintain good attendance record.

Ensure resident, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards.

Other responsibilities as assigned.

Bachelors Degree preferred; with a background in sales.

Minimum 3 years in Sales/Leasing, admissions, marketing, or community relations experience (AL, IL and CCRC sales experience preferred)

Experience with retirement housing or related work within the senior living industries preferred.

Analyticalthe individual synthesizes complex or diverse information

Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings

Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player

Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

Ability to sell, lease and manage property.

Proven successful track record in sales and marketing (established portfolio of clientele)

Knowledge of marketing concepts with senior adults and an understanding of retirement community lifestyle

Excellent time management skills

Ability to build effective networking relationships.

Excellent people skills, including ability to communicate effectively in writing, verbally and in public situations.

Ability to work independently.

Genuine caring for and interest in the care of mature adults.

Leadership ability and excellent communication skills

Knowledge of assisted living regulations

Demonstrated proficiency in a variety of computer software applications and Microsoft Office

Ability to demonstrate our Values of Diversity, Integrity, Stewardship and Compassion in performance of daily responsibilities and interactions with residents, patients, families and teammates

Ability to read, write and effectively communicate in English

Ability to work independently; able to establish priorities and deadlines

Ability to adjust to changing conditions, frequent demands and stressful situations

Ability to organize work flow and document timely and accurately

Ability to acquire new knowledge to perform additional or more difficult tasks

Ability to maintain a positive, stable disposition in performing, working in association with staff and residents

Ability to maintain a high level of performance in an environment of frequent demands and changes

Ability to work effectively as part of a team, to share information freely, to use and seek supervision and consultation verbally and in writing, and to be able to follow both verbal and written instructions

Ability to comply with organizational and departmental safety policies and procedures

Ability to communicate with all levels of teammates and provide exceptional customer service.

Ability to maintain strict confidentiality; able to handle confidential information and use good judgement when making decisions

Ability to perform work tasks within the Physical Demand Requirements

Ability to comply with the Resident Bill of Rights and the Employee Responsibilities.

Ability to comply with organizational and departmental safety policies and procedures.