Asset Recovery Specialist 2 at Sunward Federal Credit Union – Albuquerque, New Mexico

We’re looking for an Asset Recovery Specialist II to support recovery efforts across both secured collateral and real estate portfolios. This role focuses on minimizing losses through effective recovery strategies, including repossessions, collections, and foreclosure coordination, while delivering a professional and compliant member experience.

You’ll partner closely with internal teams, legal counsel, and third-party vendors to manage delinquent accounts, oversee collateral recovery, and guide accounts through foreclosure and post-charge-off processes.

Asset Recovery & Collections

• Evaluate delinquent and charged-off accounts to determine appropriate recovery strategies
• Initiate and manage repossessions, voluntary surrenders, and collateral disposition
• Negotiate repayment plans, settlements, and loan modifications within authority
• Conduct skip tracing and maintain accurate account updates

Foreclosure & Real Estate Recovery

• Coordinate foreclosure actions for delinquent mortgage and home equity accounts in partnership with legal counsel
• Prepare foreclosure referral packages and monitor cases to ensure timelines and compliance requirements are met
• Oversee property inspections, valuations, and REO (real estate owned) disposition activities

Vendor & Process Coordination

• Partner with repossession agents, collection agencies, attorneys, and auction vendors
• Monitor vendor performance, timelines, and recovery outcomes
• Resolve lien, impound, and title issues to ensure timely collateral recovery

Compliance & Documentation

• Maintain accurate and thorough documentation of all recovery activities
• Ensure compliance with FDCPA, UCC, and applicable state and federal regulations
• Support audits and reporting related to recovery efforts, settlements, and asset sales

Member Interaction

• Communicate with members regarding delinquency, repayment options, and next steps
• Handle sensitive conversations with professionalism while protecting the organization’s interests

• Experience in collections, asset recovery, loss mitigation, or a related function
• Working knowledge of secured lending, repossession, and/or foreclosure processes
• Strong attention to detail and ability to manage multiple cases simultaneously
• Ability to navigate complex situations and make sound decisions within guidelines
• Effective communication and negotiation skills

At Sunward, we’re committed to doing the right thing for our members while supporting our employees’ growth. You’ll be part of a collaborative team focused on making thoughtful, compliant decisions that balance member care with financial responsibility.

Qualifications:

Experience and Education

• Minimum 3+ years of direct experience in collections, repossession, asset recovery, troubled loan modifications, or secured loan servicing, with progressively increasing responsibility.
• Demonstrated ability to manage moderately complex repossession cases involving collateral location challenges, title issues, and multi-state compliance requirements.
• Experience in loan modification and extension processing within delegated authority.
• Associate’s degree in business or a related field, or an equivalent combination of education, coursework, certification, and related work experience providing foundational knowledge of lending, recovery, or asset management.

Knowledge

• Strong working knowledge of consumer lending, charge-off policies, levy processing, and recovery procedures, with the ability to apply these concepts to more nuanced scenarios.
• Knowledge of repossession laws, lien and impound resolution, post-charge-off recovery strategies, and relevant state and federal regulations (FDCPA, UCC, consumer protection laws).
• Skilled in vendor management, including tracking performance and ensuring compliance of repossession agents, auction houses, and collection agencies.
• Proficient in loan servicing, collections, and recovery systems (e.g., Akuvo Aperture, Temenos, Symitar) and in MS Office (Excel, Word) for reporting and reconciliation.
• Awareness of legal collection processes and documentation requirements, with exposure to skip tracing tools and investigative techniques.
• Bilingual (English/Spanish) strongly preferred.

Skills/Abilities

• Demonstrated ability to negotiate repayment plans, settlements, and voluntary surrenders, with strong communication and conflict resolution skills.
• Applies analytical judgment and risk assessment to evaluate delinquent accounts, repossession strategies, and recovery outcomes.
• Emerging leadership in vendor oversight and relationship management, supporting compliance and process improvements.
• Maintains accuracy, thorough documentation, and attention to detail in all recovery, modification, and repossession activities.
• Effective time management, prioritization, and follow-through on multiple tasks and projects.
• Professional, respectful, and empathetic communication with members, vendors, and team members.
• Supports the team by mentoring or guiding less experienced colleagues, contributing to knowledge sharing and continuous improvement.

Physical Requirements/Work Environment

• Work is primarily performed in a professional office environment with extended periods of sitting at a desk, working on a computer, and using standard office equipment such as phones, copiers, and printers.
• Regular use of keyboard, mouse, and other data entry tools is required; ability to view and interpret data on screens for extended periods.
• Work is generally performed during standard business hours; however, the position may occasionally require evening hours to complete outbound member contacts, coordinate with vendors, or handle urgent levy or repossession processing.
• The position operates under a hybrid or in-office schedule based on business needs, with occasional travel to offsite locations such as inspection sites, auction facilities, or training sessions.
• Minimal lifting (up to 10 pounds) of files or office supplies may be required.
• Noise levels are typically moderate and consistent with a standard office environment.
• Tasks require focus and attention to detail for complex account analysis, reconciliation, and documentation.