Housekeeping & Guest Services Supervisor in Banff, Alberta at Basecamp Resorts

Housekeeper & Guest Service Supervisor

Basecamp Suites, Banff

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

Position Overview

We require a full-time Housekeeper/Guest Service Supervisor that will make sure all rooms are guest ready. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary: $20-$22 per hour, based on experience

Shifts: 8-hour shifts

Key Responsibilities

• Lead a team of housekeepers and guest service agents.
• Be the point of contact for your team.
• Assist the General Manager with inventory and cleaning supply purchases.
• Deal with reasonable complaints/requests with professionalism and patience.
• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
• Check stocking levels of all consumables and replace when appropriate.
• Ensure all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.

Skills and Experience

• Previous experience in a supervisory role.
• Demonstrate organizational skills and strong attention to detail.
• Ability to lead a team and hold strict confidentiality.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Excellent guest services skills.
• Promote positive relationships in communication and cooperation with all co­workers and guests.
• Physical endurance; able to push, pull and lift up to 40+ lbs.
• Able to perform repetitive physically demanding tasks; standing for long periods of time, bending, crouching, kneeling, reaching.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.