Enrollment Specialist (Health Outreach) in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enrollment Specialist (Health Outreach) based in United States.

This role is an opportunity to support individuals and families seeking better access to specialized healthcare services.
You will serve as a trusted first point of contact, guiding patients through enrollment, education, and care coordination processes.
The position combines patient engagement, communication, organization, and technology skills in a remote healthcare environment.
You will help ensure patients understand available services and successfully navigate their care journey.
Working closely with clinical and operational teams, you will contribute to improving healthcare accessibility and patient outcomes.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about making a meaningful impact in people’s lives.

The Enrollment Specialist will play a key role in connecting patients with healthcare resources by managing outreach activities, coordinating appointments, and ensuring a smooth onboarding experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple workflows while providing compassionate support.

• Conduct outreach to individuals who have expressed interest in healthcare services and explain available programs and resources.
• Perform initial consultations and gather relevant patient or caregiver information to support care coordination.
• Coordinate cognitive health screening initiatives and assist with enrollment campaigns.
• Collect medical history information from patients or caregivers while maintaining accuracy and confidentiality.
• Schedule and coordinate appointments between patients, caregivers, clinical teams, and external partners.
• Provide guidance and technical support to patients navigating digital healthcare platforms.
• Maintain accurate documentation across multiple systems while managing real-time information during calls.
• Follow established workflows, communication guidelines, and documentation standards.
• Deliver a professional, empathetic, and patient-centered experience throughout all interactions.
• Collaborate with clinical and operational teams to continuously improve patient engagement processes.

The ideal candidate will bring experience in healthcare outreach, customer engagement, or patient support, along with strong organizational skills and the ability to thrive in a remote environment. Success in this role requires empathy, adaptability, technical confidence, and the ability to communicate effectively with diverse patient populations.

• Excellent verbal and written communication skills with the ability to interact professionally with patients, caregivers, and internal teams.
• Strong customer service mindset with patience, empathy, and a caring approach when supporting individuals and families.
• Previous call center experience managing high-volume inbound and/or outbound calls.
• Experience in healthcare, telehealth, patient services, or similar environments is preferred.
• Familiarity with Medicare, insurance concepts, and healthcare processes is a plus.
• Experience supporting older adults or elderly populations with compassion and understanding.
• Strong documentation skills with excellent typing accuracy and attention to detail.
• Ability to navigate multiple software systems while completing documentation during live interactions.
• Comfortable learning new technologies and working with digital healthcare platforms.
• Proficiency with Google Workspace or similar productivity tools.
• Highly organized with the ability to manage complex information flows and competing priorities.
• Ability to work independently and effectively in a fully remote environment.

• Competitive annual salary range of approximately $45,000–$46,000.
• Fully remote work model with the flexibility to work from anywhere in the United States.
• Flexible scheduling options to support work-life balance.
• Opportunity to contribute to a mission-driven healthcare organization improving access to brain health services.
• Supportive team environment with access to clinical and operational leadership.
• Opportunities for professional growth, training, and continued education.
• Access to innovative technology and healthcare tools that enhance patient support.
• Opportunity to contribute to strategic initiatives focused on improving care quality and operational processes.
• Collaborative culture centered on inclusion, belonging, and meaningful impact.