Internal Sales Executive in Hereford, England at Etl Systems Ltd

Looking for your next career move in a company that’s shaping the future of satellite communications?

At ETL Systems, we’ve been leading the way in RF design and manufacturing for over 40 years. Our technology powers critical satellite communications infrastructure used by the top 20 satellite operators and teleports worldwide, and 75% of NATO governments rely on our equipment to help protect their citizens.

We’re not just growing, we’re thriving. With three Queen’s Awards for Enterprise in International Trade, and recent acquisitions of Atlantic Microwave, SpacePath Communications, and IRT Technologies, we’ve expanded our capabilities across the full RF chain. This includes everything from antenna to modem, as well as high-power amplifiers and RF test equipment.

What truly sets us apart is our culture.

We are proudly recognised as a Great Place to Work (2024, 2025 & 2026) and named Best Workplace in Manufacturing, Production and Transportation (2025). Our success is built on strong values that shape how we work and grow together:

• Collaboration: We work as one team, united in purpose and committed to shared success.
• Innovation: We embrace curiosity and forward-thinking to drive meaningful progress.
• Excellence: We set ambitious standards and consistently deliver high-quality outcomes.
• Integrity: We act ethically, honestly and with professionalism in everything we do.

If you’re looking to join a company where your ideas are valued, your growth is supported, and your work makes a global impact, ETL Systems is the place for you.

ETL People benefits

• 33 days' holiday per year (including UK bank holidays), rising to 38 days over your first five years’ service.
• Company‑funded Health Cash Plan (helping with everyday healthcare costs).
• Annual Bonus & Salary Review.
• Company Pension.
• Career development and training for all roles.
• ETL Employee Wellbeing Support:, free eye tests, free Employee Assistance Programme, GP anytime.
• ETL People Perks: discounts on shopping, holidays, gym membership, days out, cinema and dining.
• Buy and Sell Holiday Scheme.
• Free on‑site Employee Gym (HFD HQ) and subsidised Gym memberships via People Perks
• Subsidised on‑site employee Café (HFD HQ), with free refreshments for all employees
• Free onsite parking, car share scheme and EV charging.
• Casual Business Dress.
• Annual company events.

Role Overview

We are seeking a motivated and customer-focused Internal Sales Representative to join our dynamic sales team. This role is essential to supporting the sales process, ensuring customer satisfaction, and contributing to the achievement of company sales targets. The ideal candidate will be proactive, possess excellent communication skills, and have a strong ability to manage and grow relationships with our clients. Their primary role will be assisting with account management to support our growth in specific geographic areas and/or sectors, such as Satcoms, Telecoms, Govt and Defence.

The Ideal Candidate

The ideal candidate will bring previous consultative sales experience, with a proven ability to build strong customer relationships and identify customer needs. They will have experience handling technical enquiries and producing highly accurate documentation, including quotations, proposals and datasheets. A proactive and self-motivated approach is essential, along with a genuine commitment to delivering exceptional customer service. Strong IT skills are also required, including proficiency in Microsoft Office applications such as Outlook, Excel, Word and PowerPoint, together with experience using Customer Relationship Management (CRM) systems.

The successful candidate will be confident communicating professionally with customers across international markets, both via email and over the phone. They will be able to work effectively both independently and as part of a team to achieve agreed objectives, budgets and timescales.

Key Accountabilities

• Support the Sales Management Team in building and developing relationships with new and existing accounts and providing excellent customer service.
• Engage with existing and prospective customers for projects up to £25,000 across all of ETL’s product families.
• Review and respond to all quotation requests in a timely fashion, ensuring all compliance, legal, certification and shipping detail is complete and accurate, and ensuring detailed information is given on lead times and managing the throughput of orders to ensure on time delivery.
• Proactively seek new business opportunities by identifying potential clients, conducting research, and following up on leads.
• Provide additional in office support to the Sales Management Team during their time out of the office (holidays, exhibitions, customer visits) to ensure continuity of customer service.

Desirables

• Knowledge of Satcoms / RF equipment or other electronic equipment (B2B)
• A Bachelors degree in Electronics, Business, or a related field.
• A demonstrable, commercial background operating across an international landscape.

Location

Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE

Closing date: At ETL, we always prioritise efficiency in everything we do. With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.

BPSS Compliant: Due to the nature of our work, all roles require candidates to be BPSS compliant.

VISA Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.

Agency notice: We are sourcing suitable candidates for this role directly via our internal referral programme, direct marketing, and talent team.

Please note that we do not accept speculative CVs from external suppliers.