Customer Support (UK) in London, England at Picklebet

About Picklebet

Picklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our brand-new UK support team.

Best of all? We believe in true work-life balance. You’ll work a 4-day week, giving you 3 full days off every week to recharge, while enjoying a fully remote setup with quarterly in-person team catch-ups.

This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.

The Role

As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email.

You will:

• Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
• Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
• Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
• Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
• Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.

What We're Looking For

Essential

• Previous experience in a customer-facing or customer service role
• Excellent written and verbal communication skills
• Strong problem-solving skills
• High level of attention to detail
• Ability to stay calm, empathetic & professional when handling customer concerns
• Confidence working independently in a remote environment
• Reliable home working setup and stable internet connection
• Availability to work evenings and weekends
• Betting industry experience and/or a genuine passion for Sport & Racing

• 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
• Experience using tools like Zendesk, Jira, or Confluence
• A passion for racing and sport

• Describe the specific responsibilities and job functions of the role

Why Join Picklebet?

You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up.

You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.

We work remotely by design, bringing the team together for quarterly catch-ups to connect, collaborate, and celebrate wins. What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.