Clinical Supervisor in Springfield, Massachusetts at Institute for Health

** Note: The Salary range varies and will be determined during the offer process based on education, licensure, and skills (e.g., bachelor’s, master’s, unlicensed, independent license, bilingual language capacity.

Program/Department: Family Engagement Program (FEP)

Position Type: Exempt, 40 hours/ week – Hybrid Position (remote and on-site)

Location: Western Region

Reports to: Director of Family Engagement Program

Summary Statement: The Family Engagement Program Clinical Supervisor will support IHR’s mission to develop a comprehensive continuum of care for women, families, individuals, youth and pregnant and parenting women affected by alcohol, tobacco/nicotine, and other drug use, violence/trauma, mental health challenges and other health issues by overseeing service implementation, including training in delivery of evidence-based practices and provision of intensive home- and community-based therapeutic and case management services.

• Clinical Supervision:
  • Provide clinical supervision to Family Engagement Specialists (FES) and Peer Recovery Specialists (PRS) who are providing home-based FEP services.
  • Co-facilitate monthly team meetings for FES and PRS on team in coordination with the Director of Family Engagement Program
  • Maintain electronic health records (EHR) documentation for supervisory position and ensure staff adhere to agency policies and procedures, including licensing regulations and accreditation standards.
  • Maintain supervision documentation within SharePoint.
  • Ensure use of DCF’s Virtual Gateway per DCF requirements, including that each supervisee has a current DCF TX Plan uploaded into the VG for all current clients and updates respective Plans every 90 days while supervisee’s respective client remains open within FEP.
  • Will cover Check-ins and backup for Director of Family Engagement Program on days when Clinical Manager is off
• Program Management:
  • Work with Senior Director of Family Programs and IHR Intake Specialist on managing referrals, client assignments for all staff in the region and maintaining full caseloads.
  • Maintain ongoing and regular communication with the Lead Agencies (LA) and DCF area office contacts, including attending meetings, providing outreach, and maintaining relationships with the DCF offices and LA.
  • Attend all relevant DCF and Lead Agency meetings and support the Director of Family Engagement Program in facilitation of these meetings as needed.
  • Attend DCF Provider events such as monthly provider meetings, provider fairs, panels and other engagement opportunities.
  • Assist the Director of Family Engagement Program in maintaining centralized caseload data for all FEP referrals and open cases.
• Staff Management:
  • Work with the Director of Family Engagement Program in recruiting, hiring, and interviewing new FEP regional staff as needed based on referral demand.
  • Coordinate and collaborate with Human Resources on the recruitment and managing personnel including managing yearly evaluations, requests around time off, accommodation, or performance improvement plans, etc. for assigned supervisees
  • Provide onboarding training for new staff, including coordinating with staff for shadowing opportunities, reviewing agency policies, clinical policies, and supporting staff in attending to the training and learning needs.
  • Provide training to staff and oversee home and community-based outreach, engagement, behavioral health treatment and case management to families who are involved with the Department of Children and Families (DCF) in the Western region of MA.
  • Provide training to staff and oversight over staff comprehensive bio-psycho-social assessments and individualized treatment plans related to substance use/mental health, trauma, relapse prevention, recovery support and treatment retention.
  • Oversee staff to assist families to identify and access community treatment, support and other resources
• General Duties:
  • Use cloud-based systems for communication with IHR’s site office, including shared calendars, timesheets, and supervisor check-ins.
  • Oversee supervisees timesheets, mileage, billing reports, caseloads, EHR documentation and management of calendar.
  • Provide supervisory coverage for other clinical supervisors, including facilitation of case conferences, as needed.
  • Attend team and agency staff meetings
  • Attend agency provided trainings, TA for licensure, and ongoing clinical and supervision trainings.

Additional Responsibilities: (As designated by Senior Director of Family Programs **):

• Maintain an active caseload of 2–3 FEP clients, depending on the number of supervisees, and provide home-based mental health and substance use treatment to families as needed.
• Ensure continuity of care for clients, and if necessary, provide clinical assessment, services and/or support, providing mental health and substance use treatment for families in home-based settings as needed

• Advanced degree in social work, counseling, psychology or related field required.
• Independent clinical license (LICSW, LMHC) required.
• Bi-lingual/bi-cultural (Spanish, Portuguese and Haitian Creole) candidates strongly encouraged to apply.
• Previous clinical experience in the fields of substance use, co-occurring mental health and trauma issues required.
• Previous clinical experience either within the child welfare system or as a collateral provider.
• Experience providing home-based services, community outreach and case management.
• Familiar with community-based resources especially in the Western region of MA.
• Strong clinical and supervision skills – experience supervising bachelors and masters-level clinicians.
• Strong administrative organization and ability to maintain complete and accurate electronic health records.
• Ability to work effectively with diverse cultural groups.
• Good organizational and communication skills, both oral and written.
• Ability to work independently and collaboratively in a fast-paced environment

• Valid driver’s license, good driving record, and regular access to a reliable vehicle.
• Ability to travel throughout the assigned region as needed.

• Leadership and team guidance
• Coaching, mentoring, and professional development
• Cross-functional collaboration and teamwork
• Strategic planning and program development
• Project management and presentation skill
• Recruitment, hiring, and team management
• Workforce growth and skill development
• Clear and effective communication
• Strong organizational skills
• Ability to work effectively in teams
• Self-motivated and independent
• Problem-solving skills
• Adaptability and flexibility
• Commitment to ongoing development and learning
• Dedication to diversity, equity, inclusion and justice

Physical Requirements: The physical demands of this position include talking, hearing, sitting, standing, walking, lifting, and using hands for activities such as grasping, handling, and reaching. These physical and mental demands are essential for the successful execution of job responsibilities. Reasonable accommodation will be made for qualified individuals with disabilities.

IHR seeks to create welcoming, inclusive and accessible environments for our staff and the people we serve. We welcome and celebrate the diverse social identities of our staff. We recognize the importance of having staff who reflect the identities of the diverse communities that we serve, and we make efforts to hire from within these communities. We are proud to offer an inclusive, recovery friendly, and supportive work environment, and we welcome, and value lived experience of recovery.