Spécialiste de crédit, services de crédit in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Spécialiste de crédit, services de crédit based in Canada.

This role is centered on providing expert support and guidance on complex credit-related matters within a dynamic customer service and contact center environment. You will act as a key escalation point, helping resolve sensitive and high-impact credit cases while ensuring accuracy, compliance, and a strong customer experience. The position requires close collaboration with internal teams, advisors, and service partners to maintain consistent decision-making standards. You will play an important role in reinforcing customer trust through clear communication and effective problem-solving. Operating in a fast-paced, bilingual environment, you will balance operational precision with customer empathy. This is a temporary full-time opportunity offering exposure to a structured financial services setting with hybrid flexibility.

• Provide advanced support and guidance on complex credit inquiries escalated from specialists, contact center teams, and banking partners.
• Act as a subject matter resource for credit-related policies, procedures, and decisioning frameworks.
• Ensure consistent application of credit guidelines while maintaining compliance with internal standards and regulatory requirements.
• Support customer service teams by resolving escalated issues and contributing to timely, high-quality case resolution.
• Collaborate with internal stakeholders to improve credit processes and enhance the overall customer experience.
• Communicate clearly and effectively with clients and partners, ensuring accurate explanations of credit decisions and outcomes.
• Contribute to continuous improvement by identifying trends, root causes, and opportunities to optimize credit service delivery.

• Experience in credit services, banking operations, contact centers, or a related financial services environment.
• Strong understanding of credit principles, policies, and escalation processes.
• Proven ability to handle complex customer issues and provide accurate, compliant resolutions.
• Excellent communication skills in French, with working proficiency in English (outside Québec).
• Strong problem-solving abilities with a focus on root cause analysis and sound decision-making.
• Ability to work in a fast-paced, structured environment with shifting priorities and service demands.
• Comfortable navigating multiple systems and digital tools simultaneously (multi-screen environment).
• Customer-focused mindset with strong relationship-building and conflict resolution skills.
• Ability to work collaboratively across teams and take ownership of customer issues until resolution.
• Adaptability, attention to detail, and strong alignment with service excellence standards.

• Temporary full-time role (37.5 hours/week) with structured scheduling
• Competitive compensation aligned with financial services standards
• Hybrid and remote work options depending on eligibility and program requirements
• Access to employee wellness and assistance programs
• Banking employee benefits and financial product advantages (where applicable)
• Recognition programs celebrating performance and contribution
• Opportunities to develop expertise within a leading financial services environment
• Inclusive, team-oriented workplace culture focused on trust, collaboration, and accountability
• Exposure to large-scale credit operations and professional development in customer service excellence