Credit and Collections Specialist in West Chester, Pennsylvania at Stream Companies

About Stream Companies

Stream Companies is a full-service, fully integrated advertising agency built for brands that want to move forward. Founded in 1997 and headquartered in Malvern, Pennsylvania, we partner with clients to launch, position, and manage brands through both full-service relationships and project-based work.

We operate with an entrepreneurial mindset—collaborative, curious, and always pushing what’s next. By combining strategic planning, creative development, media planning and buying, digital, interactive, television, production, and co-op management with cutting-edge technology, we deliver integrated solutions designed for today’s marketing challenges.

About the role
The Credit & Collections Specialist supports day-to-day credit, collections, and cash application activities within the Stream Companies Finance AR/Billing team, across both Stream and fullthrottle.ai. This role plays a key part in supporting cash flow, mitigating risk, and maintaining strong financial controls through disciplined credit practices, proactive collections efforts, and accurate reporting. This position reports to and operates as a supporting partner to the Billing & Collections Manager and requires a proactive, detail-oriented approach, including identifying issues, driving follow-up until there is a resolution, and leveraging strong Excel skills to analyze data, prioritize outreach, and assessing outstanding balances.

What you'll do

Credit Management & Risk Monitoring:

• Support credit intake, credit checks, and ongoing monitoring, including use of third-party tools and risk alerts.

• Support administration of payment plans, including setup, adherence tracking, and follow-up.

Collections Execution & AR Management:

• Execute collections activities, including customer outreach, aging review, and escalation tracking.

• Perform daily cash application, ensuring accurate and timely posting of payments.

• Support credit card billing program at FullThrottle.ai and apply payments accurately

Customer Support & Billing Operations:

• Monitor and support the AR/Billing centralized billing email inbox, troubleshooting and resolving customer inquiries and payment-related issues.

• Provide AR-related customer support (invoices, statements, and supporting documentation)

Reporting & Stakeholder Communication:

• Prepare and distribute weekly and monthly AR / collections reporting.

• Serve as a point of contact for internal stakeholders, ensuring reporting is proactively shared and actionable.

Compliance, Controls & Process Governance:

• Assist with execution of a credit & collections compliance program, including policies, controls, and monitoring.

• Ensure financial controls and processes are followed across all credit, collections, and payment activities.

Qualifications

• Bachelor's degree in accounting, finance, business administration, or a related field

• Minimum of 2-3 years of experience in invoicing, accounting, or financial operations

• Experience in media or advertising industries is highly desirable

• Strong analytical and problem-solving skills

• Ability to solve problems and work with and analyze high-volume data

• Demonstrates a supportive, team-oriented approach while maintaining a proactive, ownership mindset

• Intermediate Excel skills preferred including Power Query+, Pivot Tables, Advanced Look Ups, Logical Functions, Formulas, Data Validation and working with large data sets

• Strong communication skills, with the ability to work effectively with internal teams and external stakeholders

• Experience with NetSuite and Salesforce or similar ERP systems preferred

• Ability to meet tight deadlines in a fast-paced, high-volume environment

• Highly organized and detail-oriented, with strong follow-through