Inside Sales Support Representative in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Inside Sales Support Representative based in United States.

This role supports senior Account Managers by ensuring customer orders, transactions, and service needs are handled efficiently and accurately.
You will play an important part in maintaining strong customer relationships while helping account teams retain and grow their business.
The position combines customer service, sales support, order coordination, and proactive issue resolution in a collaborative environment.
You will serve as a key resource for day-to-day account activities, allowing Account Managers to focus more heavily on business development and customer growth.
Success in this role requires strong communication, organization, multitasking, and a genuine commitment to helping customers and colleagues.
You will interact directly with customers, respond to incoming calls, monitor open orders, and follow issues through to resolution.
This is an opportunity to build valuable experience in sales operations and customer relationship management while contributing directly to account success.

• Provide high-quality support to Account Managers and customers throughout the order fulfillment and customer service process.
• Act as a day-to-day resource for account transactions, helping Account Managers maintain efficient operations and dedicate more time to expanding their business.
• Proactively monitor open orders and customer service issues, following up with the appropriate teams to minimize problems and ensure timely resolution.
• Handle incoming customer calls and provide additional support during calls when needed, maintaining a professional and helpful customer experience.
• Prepare, process, and follow up on customer orders to ensure accuracy, timely fulfillment, and customer satisfaction.
• Support assigned new and existing accounts by helping resolve customer concerns and facilitating smooth day-to-day interactions.
• Contribute to account retention and growth by delivering responsive service and identifying opportunities to strengthen customer relationships.
• Maintain strong communication with Account Managers, customers, and internal teams to ensure issues, requests, and transactions are addressed efficiently.

Requirements:

• Demonstrate a strong drive to succeed and a proactive approach to supporting customers and account teams.
• Possess excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Bring strong customer service skills and a genuine desire to understand needs and provide helpful, tailored solutions.
• Be highly organized and capable of managing multiple orders, customer requests, transactions, and priorities simultaneously.
• Demonstrate strong attention to detail when preparing, processing, and following up on customer orders.
• Be comfortable handling incoming calls and communicating effectively in a customer-facing environment.
• Show initiative in identifying open issues, following up proactively, and driving requests toward resolution.
• Be collaborative, dependable, and motivated to help others while contributing to the success of a broader account team.
• Be authorized to work for any employer in the United States, as employment visa sponsorship or transfer is not available for this position.

Benefits:

• Hourly compensation ranging from $20.43 to $25.91 USD.
• Generous paid vacation and paid time off.
• Medical, dental, and vision insurance benefits.
• 401(k) plan with employer matching.
• Tuition reimbursement to support continued education and professional development.
• Monday through Friday work schedule.
• Supportive team environment focused on employee success.
• Financial, emotional, and physical wellbeing resources.
• Access to mental health support, including therapy visits, coaching, wellness tools, and meditation resources.
• Wellness and Volunteer Time Off opportunities.
• Opportunity to develop sales support, customer service, account management, and order fulfillment expertise while working closely with experienced Account Managers.