The Account Manager is the face of Dempsey Corporation to Customers and Prospects in their assigned territory. They are responsible for growing their assigned territory and developing strong business relationships. They are considered a valuable resource that is relied on by food processors to provide timely ingredient information on the products that we represent. The Account Manager will initiate, manage, and bring to a successful conclusion new projects while managing and servicing their existing book of business with their customers.

Duties and responsibilities

• Generates new ideas for increasing sales revenue to ensure sales targets are met, and revenue increases year over year.
• Manages accounts for existing clients by gathering, tracking, and analyzing all pertinent information, such as, but not limited to, historical data and pricing strategies; maintains ongoing relationships with the clients through telecommunications and face-to-face contact, to secure repeat business and generate additional revenues.
• Creates new business opportunities by pursuing and developing relationships with new accounts; researches new leads and gathers information on their business and past events through an internet search, and discussions with network contacts; makes contact with appropriate personnel and arranges to meet to familiarize potential customers with Dempsey offerings; follows-up with potential new client regularly to secure new business and increase sales revenues.
• Develops clear and specific written proposals/quotations for potential new clients; presents proposals to clients; overcomes client objections to secure the account.
• Networks on an on-going basis, in a professional manner, with industry counterparts to maintain good business relationships and remain apprised of industry trends to maintain a competitive status for the business; utilizes this research in the development of new, improved selling tools; attends industry-related functions including, conferences, seminars, trade shows and social events; reports back to management on market trends and competitive activities.
• Attend tradeshows as required, to remain current with upcoming industry trends.
• Coordinate suppliers’ visits and joint calls, including but not limited to travel and hotel reservations.
• Liaises regularly with internal sales/ marketing/customer service and production and purchasing staff to ensure orders are delivered on time and according to customer specifications.
• Updates and distributes sales pipeline documents as required.
• Adhere to all company policies. Complete all training assigned and update the company's HRIS as required.
• Required to participate in all training and development opportunities provided by the company, and will update their training records in the company’s HRIS (ISO audit requirement)
• Other duties as may be assigned and required.

Qualifications

• Must have a Science degree, preferably Food Science, or several years of proven experience working in a similar role
• A minimum of 5 (five) years of experience in an account management role is preferred. Equivalent experience in food product development or R&D will be considered.
• Experience in the health, flavours, or nutrition industry would be considered an asset.
• Excellent knowledge of Account Management, Sales and Marketing Principles, and Customer Service
• Proven record for cultivating new business and building relationships
• Fully proficient in Microsoft Word, Excel, and Internet search engines
• Familiarity with eChempax is an asset
• Excellent written and verbal communication skills
• Excellent organizational and prioritization skills
• Flexible and adaptable
• Ability to attend and conduct presentations.
• Valid Ontario Driver's License essential
• Valid passport essential