CSR at Community Veterinary Partners – Uniontown, Pennsylvania

We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment.

Responsibilities include:

• Managing a high call volume with courtesy, professionalism, and efficiency

• Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone

• Scheduling appointments, processing payments, and accurately entering data into practice management software

• Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner

• Maintaining professionalism and composure while addressing high client and doctor expectations

• Performing heavy computer-based tasks with attention to detail and accuracy

• Multitasking effectively in a busy environment while prioritizing tasks

• Demonstrating excellent written, verbal, and interpersonal communication skills

Qualifications:

• Prior customer service experience (veterinary or medical setting preferred)

• Strong computer skills and ability to learn new software quickly

• Professional phone etiquette and communication skills

• Ability to read, write, and speak clearly and professionally

• Proven ability to remain calm under pressure and adapt to changing priorities

• Team-oriented with a strong work ethic