Panel Management Assistant in Edmonton, Alberta at 1267407 Alberta Ltd.

Salary Range

$24.78 - $32.62[LL1]

FTE

One full-time, Temporary position

Start Date

August 10, 2026

Location

Edmonton Community Health Hub or Physician Clinics

Program Overview

Working alongside other members of the Physician Practice Supports (PPS) team, the Panel Management Assistant will ensure that clinic processes for panel identification, maintenance, management, as well as access are in place, widely understood and consistently followed. The Panel Management Assistant will ensure that each physician’s panel is kept accurate and clean in the electronic medical record system (EMR).

This role is based out of the Edmonton Community Health Hub location and is eligible for hybrid-remote after probationary period.

Position

Panel and Access Support

Working with the clinics team to ensure panel lists are clean and accurate by conducting regular panel reviews.Create saved searched/queries (report criteria or template) that allow consistent generation of panel lists withing the EMR.Proactively identify, report and reduce clinic panel gaps of screening of clients for both opportunistic and outreach care.Assist the clinic team to standardize reportable fields in the EMR and establish criteria for client status.Link clinic reporting to PCN aggregate reporting to meet the requirements of PCN evolution.Work with the EMR vendor to provide the clinic with all EMR updates, advanced usage and training.Assist clinic in weekly measurement and collection of the Time to Third Next Available Appointment.Support delivery, facilitation and development of training (e.g. workshops) for clinical support related to panel identification, panel management/screening, and access in a quality improvement context.Identify, offer, coordinate and document outreach for preventative screening and other care.

Department and Program Support

Providing feedback on the physician and clinic team responses on any PCN offerings.Increasing awareness and uptake of PCN events, activities, programs and services.Understanding, supporting, and communicating the messaging of the PCN to the members.Providing feedback to the PPS Manager on physician member perceptions of PCN messages and effectiveness of communications tools and tactics.Attend local PCN sponsored events where PCN member physicians are participating (e.g., CMEs, ADM, networking dinners, etc.)

Other Job Duties and Responsibilities

Train and assist new Panel Management Assistants

Report to

Manager, Quality and Community Engagement

Education

High School Diploma or equivalent required

Completion of Medical Office Assistant or Administration Program required

Experience

3-5 years' experience working with a EMR’s (Healthquest, Med Access, AVA, CHR, Connect Care, etc.)Minimum of three (3) years of clinical reception experienceExperience with Panel Identification, Maintenance and ManagementExperience with physician’s clinical screening needs

Skills

Ability to communicate in a clear and concise manner in addition to being able to identify the most appropriate method of communicationBuild trusting relationships with internal and external partnersAbility to organize time, multi-task and set priorities to meet various deadlines and maintain a flexible scheduleAble to work with in a minimal supervision and contribute to a virtual team setting.Strong follow-through and attention to detailStrong listening, problem solving and critical thinking skillsStrong organizational skills and ability to prioritize.Is honest and aware of professional or personal limitations and is willing to seek support when needed.

Application

Please forward your resume with cover letter via our website: www.enpcn.com/careers

Dated

June 8, 2026

Days/Hours of Work

38.75 hrs/week.

Closing date

June 21, 2026

PLEASE NOTE: Employment is contingent on a successful current Criminal Background Check, References and Proof of Immunization Status.

The Edmonton North Primary Care Network offers competitive salaries and an excellent benefits program.

While we appreciate all interest in our posted positions, only those chosen for an interview are contacted.

Equity and Diversity are essential to our organization. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the Alberta Human Rights Act, including sex, sexual orientation, gender identity or expression, racialization, disability, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.