The Patient Financial Counselor acts as a liaison between the billing department (PFS) and the patient by reviewing patient accounts, helping the patient with any billing questions, and assisting with possible financial barriers. The Financial Counselor will be responsible for:

• Assisting patients apply for Medicaid and the hospital charity program.
• Assisting patients estimate the cost of proposed care and explore payment options.
• Assisting patients with enrollment into hospital or third-party credit programs.
• Ensures that all statements and forms are completed accurately and comprehensively.
• Effectively manages designated section of accounts to expedite the collection of hospital accounts.
• Create reports as directed.
• Reviews each account for payment accuracy and collaborates with billers and collectors to ensure all have adequately reviewed the account before sending them to collections.
• Responsible for meeting all collection goals as established for the designated section of accounts.
• Reporting issues or trends to the appropriate Subject Matter Expert (SME) and Lead.
• Responsibilities also include:
  • Accurately calculating self-pay discounts
  • Accepting patient payments
  • Answering verbal or written inquiries
  • Updating patient and account information
  • Accurately processing adjustments and refunds, ensuring that all accounts always reside in the proper financial class.
• Other duties as reasonably assigned.

Required Education:

High School diploma or equivalent required.

Required Job Knowledge and Skills:

Must have basic computer knowledge, and knowledge of Microsoft Office programs. Must have previous experience in a healthcare setting.