Technical Writer II - Product Documentation (Remote)

CrowdStrike, Inc.

Full time

R18777

About the Role:

As a Technical Writer II, you’ll write customer-focused user documentation about our cybersecurity software and data. You’ll use best practices in user-centered technical writing and work closely with other writers, product managers, engineers, and UX team members. You’ll be embedded in a product development team to work with SMEs and develop a deep understanding of a complex product.

What You’ll Do:

• Produce high-quality documentation—user guides, release notes, and more—to guide and educate customers.

• Develop deep product knowledge through researching, partnering with SMEs, and using the product.

• Embrace our modern, conversational voice and tone.

• Help build our writing team’s standards, processes, and best practices.

• Partner with other technical writers and with UX team members, including developers, designers, researchers, and QA.

• Share your work and improve it from the feedback of collaborative content reviews.

• Advocate for the customer in all aspects of your job.

What You’ll Need:

• 2-4 years experience in technical writing

• Excellent writing skills, including thoughtful organization, great sentence structure, and a conversational yet professional voice.

• A user-centric focus on what the customer needs, not what the system does.

• Exceptional audience analysis, written and verbal communication, and problem solving skills.

• Passion for seizing opportunities for improvement at every turn.

• Portfolio of writing samples that use a modern, conversational voice and tone to convey complex information.

Bonus Points:

• Experience with software integrations and cross-product data connectors.

• Knowledge of cybersecurity and enterprise-scale, SaaS-based software development.

• Strong grasp of user experience fundamentals.

• Familiarity with DITA or similar structured authoring best practices.

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We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com for further assistance.
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