Senior Technical Writer in Santa Clara, California at SoundHound AI
Employment Type: Full-Time
SoundHound AI
Santa Clara, California, United States
Posted on
Job Description
The Opportunity
What You'll Bring
Workplace & Compensation
The Senior Technical Writer must speak and write fluent British/American English because that’s the standard used in our documentation. The person needs to be self-motivated. The role needs to have experience working with time-starved subject matter experts to get information.
What You'll DoContent Creation & Management
- Create, maintain, and update comprehensive technical documentation including user guides, API documentation, process workflows, and troubleshooting guides
- Develop documentation for multiple audiences: end-users, system administrators, developers, and support teams
- Translate complex technical concepts into clear, accessible content for non-technical stakeholders
- Design and implement documentation standards, style guides, and governance processes
- Manage the complete documentation lifecycle from planning through publication and maintenance
Stakeholder Collaboration
- Partner with cross-functional teams including developers, product managers, customer support, and subject matter experts
- Conduct interviews with time-constrained SMEs to extract technical knowledge and requirements
- Facilitate documentation reviews and gather feedback from internal teams and end-users
- Work closely with development teams in Agile environments to document new features and system changes
User Experience & Design
- Apply UX principles to create intuitive, user-friendly documentation experiences
- Design information architecture and navigation systems for optimal content discoverability
- Create visual aids including diagrams, flowcharts, screenshots, and process maps
- Analyze user feedback and documentation metrics to continuously improve content quality and usability
Project & Process Management
- Plan, prioritize, and manage multiple documentation projects simultaneously within tight deadlines
- Coordinate documentation efforts across teams and ensure alignment with product releases
- Establish and maintain documentation workflows and version control processes
- Track documentation KPIs and report on content performance and user engagement
Technical Proficiency
- Strong understanding of IT concepts, software applications, and cloud services
- Familiarity with IT service management (ITSM) frameworks, such as ITIL
- Familiarity with IT operations and tools like Freshdesk, ServiceNow
- Experience with at least basic software programming concepts, languages, and tools.
- Willingness to learn new technologies and tools as the industry evolves
Writing and Communication Skills
- Excellent written communication skills with a focus on clarity and conciseness
- Ability to tailor documentation to different audiences (end-users, administrators, developers)
- Proficiency in gathering and synthesizing information from various sources
- Ability to interview time-starved subject matter experts (SMEs) to extract information
- Strong problem-solving abilities to understand complex systems and workflows
- Capability to analyze user feedback and metrics to improve documentation quality
- Skills in creating diagrams, flowcharts, and other visual aids to enhance understanding
- Familiarity with training tools and learning patterns
- Attention to detail for proofreading and editing documentation for accuracy and consistency
- Ability to develop and follow documentation standards and style guides
- Flexibility to adapt documentation strategies based on project needs and feedback
- Ability to work collaboratively with cross-functional teams, including developers, product managers, and customer support
- Strong interpersonal skills to facilitate communication among team members
- Fluent writing and speaking in British/American English
Project Management
- Experience in planning, prioritizing, and managing documentation projects
- Ability to work effectively within deadlines and handle multiple projects simultaneously
Documentation Tools
- Experience with technical writing tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence)
- Familiarity with version control systems (e.g., Git) for collaborative documentation
- Understanding of content management systems (CMS) for organizing and publishing documentation
- Ability to manage documentation lifecycle and updates
- Understanding of UX principles to create user-friendly documentation
- Skills in creating intuitive navigation and layout in documentation
- Familiarity with graphic design tools (e.g., Snagit, Visio)
- Familiarity with Jira and Productboard
ANYWHERE IN THE USA. This position is available for remote work across the United States. Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration.
SPECIFIC USA TIMEZONE(S). This USA-based position is available for remote work in the [Pacific | Mountain | Central | Eastern] timezone(s). Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration.
SANTA CLARA ONLY. This United States-based role requires an onsite OR hybrid workplace arrangement at our Santa Clara, CA office. Employees within a 60-mile radius of the Santa Clara office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration.
NEW YORK ONLY. This United States-based role requires an onsite OR hybrid workplace arrangement at our New York City office. Employees within a 60-mile radius of the New York City office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration.
The estimated salary for this position is [replace with MIN and MID of range of JOB LEVEL for all applicable LOCATION TIERS] plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.
Scan to Apply
Just scan this QR code to apply from your phone.
- Fast
- Easy
- Apply on the go
Explore Related Opportunities
Job Location
Santa Clara, California, United States