Job Description

A short description of the company:

Black Bear Diner is a restaurant chain in the western United States which serves homestyle and "old-fashioned" comfort foods. Black Bear decor has a rustic motif with "over-the-top bear paraphernalia". It offers family meals such as breakfast, burgers, salads, and shakes.[6] Baked goods prepared on site are offered, and some locations offer alcohol sales.

A short description of the position:

Provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.

Duties/Responsibilities of the Job:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
• Inform guests of specials and feature items.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system.
• Deliver food and beverages to guests in a timely matter.
• Run food orders from the pick-up window promptly regardless of which server placed the order.
• Perform side work at the start and end of each shift as assigned.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Pre-bus tables frequently.
• Prepare bill and present check to guest at appropriate point in service sequence.
• Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
• Be ready and willing to assist fellow servers as situations arise.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Benefits of the Job:

• Upward Mobility
• Fun Environment
• Employee Events

Requirements of the Job:

• Possess verbal and language skills to understand and communicate with guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds.

You are applying for work with Bear Buddies Inc., a franchisee of Black Bear Diner, not Black Bear Diners, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.