Provides operational, clinical, and administrative leadership across CYFS programs and supports the Director of CYFS in achieving strategic, quality, compliance, and workforce objectives while advancing trauma-informed, family-centered care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support day-to-day CYFS operations across outpatient, school-based, case management, crisis, and specialized services.
• Provide administrative supervision and workforce development.
• Monitor quality, documentation, access, incidents, and regulatory compliance.
• Support redesignation, readiness and continuous quality improvement.
• Collaborate with schools, DMH, DCF, medical providers, and community partners.
• Assist with budgeting, staffing, and strategic planning.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Knowledge

• Knowledge of change leadership principles and organizational effectiveness strategies.
• Knowledge of trauma-informed practices and family-centered service delivery systems.
• Knowledge of operational oversight processes and performance management.
• Knowledge of electronic health records (EHR) systems and workplace technology platforms

Skills

• Team development, supervision, and coaching.
• Advanced verbal and written communication skills.
• Relationship-building and stakeholder engagement.
• Technology and EHR utilization skills.

Abilities

• Ability to lead and manage organizational change initiatives.
• Ability to foster a positive, high-performing team culture.
• Ability to build and maintain effective working relationships with diverse stakeholders.
• Ability to interpret data and apply findings to improve operations and outcomes.
• Ability to integrate trauma-informed and family-centered approaches into leadership and decision-making.
• Ability to effectively learn, adapt to, and utilize new technologies and electronic systems

QUALIFICATIONS / EDUCATION / EXPERIENCE:

EDUCATION and/or EXPERIENCE:

• Master’s degree in behavioral health field.
• Vermont independent clinical licensure (LCMHC, LICSW, Psychologist, LMFT or equivalent) with at least 3 years post licensure to meet supervised billing and Office of Professional Regulations requirements.
• Minimum 5 years behavioral health experience.
• Minimum of 3 years of leadership experience.

CERTIFICATES/LICENSE/REGISTRATION:

• Valid driver’s license and auto insurance.