SUMMARY
The Box Office Coordinator assists the Box Office Manager with day-to-day box office operations for Ponte Vedra Concert Hall, ensuring efficient ticketing services, customer support, and accurate financial reporting. This role supports event ticketing, reconciliations, and communication with patrons, staff, and ticketing partners to maintain a seamless and professional box office experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist the Box Office Manager with all aspects of ticketing operations for SJCCE venues and events, specifically Ponte Vedra Concert Hall, including event setup, on-sales, ticket inventory, and sales tracking.
Support backend ticket management, including event creation, holds, pricing, ticket text, and performance details in the ticketing system.
Administer ticketing databases, prepare settlement statements, and financial reports.
Provide customer service, resolving ticketing issues, complaints, and inquiries efficiently.
Assist with training and onboarding of seasonal box office staff.
Work a flexible schedule, including evenings, weekends, and holidays, to support event operations.
Cross-trained to assist with ticketing operations at the St. Augustine Amphitheatre, Ponte Vedra Concert Hall, Sing Out Loud Festival, and Fort Mose Jazz & Blues Series as needed.
Maintain a full-time presence on the job
Other duties may be assigned

SUPERVISOR RESPONSIBILITIES
This position has no supervisory responsibilities

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Exceptional verbal and written communication skills. Able to effectively communicate with all levels of personnel and customers
Ability to prioritize and perform multiple tasks in a high pace and responsive environment
Thorough ability to read and interpret documentation required from a wide variety of customers
Knowledge of venue logistics and operations, industry terminology, and specialized industry equipment
Working knowledge of dynamic ticketing systems
Working knowledge of computers and job-related ticketing software programs

EDUCATION/EXPERIENCE
Typically requires at least 1 to 3 years of relevant experience in box office operations, ticketing, or a related field

LANGUAGE SKILLS
Ability to read, write, speak and understand English.

PHYSICAL DEMANDS/WORK ENVIRONMENT/CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Regular sitting, standing and walking throughout the day to accomplish tasks
Manual and finger dexterity used regularly with some repetitive finger motions, and required usage of both hands as needed
Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping

Work has exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, garages, etc.) or irate customers, extreme noises, odors, heights and/or dust.

ENVIRONMENTAL POLICY
SJCCE is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of SJCCE.

TRAVEL
Up to 30% of travel between St. Augustine and Ponte Vedra; travel may be sporadic.