Under general supervision and reporting to the Quality Operations Manager, The Scheduling Coordinator plays a key role in supporting aerospace customers by being the first point of contact with the customer, organizing and managing the deployment of qualified source inspectors. This position is responsible for scheduling inspections, coordinating logistics with other programs, maintaining accurate records, and ensuring customers receive timely, high-quality service. The role also provides administrative support through data entry, billing preparation, and reconciliation of inspector hours.

Job Functions:

• Schedule and assign approved source inspectors based on customer requirements, skillsets, certifications, and geographical considerations.
• Collaborate with customers and suppliers to confirm inspection dates, times, work scope, and access requirements.
• Monitor inspector availability and proactively resolve scheduling conflicts or last-minute changes.
• Maintain accurate calendars, internal systems, and job logs.
• Provide backup support to other contracts if there is a need of continuity support during vacancies.

Customer Coordination

• Serve as a primary customer point of contact for inspection scheduling, updates, and general inquiries.
• Build and maintain strong relationships with aerospace OEMs, suppliers, and quality teams.
• Ensure all customer required documentation and inspection instructions are collected and communicated.

Administrative & Documentation Support

• Perform accurate data entry for job details, inspector assignments, and customer information.
• Maintain compliance with customer and internal documentation standards, including quality records, SOW details, and inspection checklists.
• Support onboarding and qualification record management for inspectors as needed.

Billing & Hour Reconciliation

• Track and reconcile inspector hours, travel time, and expenses for billing accuracy.
• Verify timesheets and resolve discrepancies before submitting to accounting.
• Assist the finance team with invoice preparation and customer billing support.

Operational Support

• Collaborate with operations, quality managers, and field inspectors to ensure seamless job execution.
• Identify opportunities to improve scheduling efficiency, customer satisfaction, and internal processes.
• Support special projects or surge workloads during peak aerospace production cycles.

KNOWLEDGE:

Requirements:

• Excellent communication skills and the ability to interface professionally with customers and field personnel.
• High attention to detail and accuracy in data entry and documentation.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Proficiency in Microsoft Office Suite and/or scheduling systems.

Preferred

• Experience in aerospace, defense, quality assurance, or inspection services.
• Familiarity with aerospace standards (AS9100, source inspection procedures, supplier quality processes).
• Experience supporting time-tracking, billing, or operations management systems.
• Knowledge of inspection, manufacturing, or supply chain workflows.

Core Competencies

• Customer Focus
• Attention to Detail
• Time Management & Prioritization
• Problem Solving
• Professional Communication
• Process Discipline & Documentation Accuracy
• Team Collaboration

Ability to:

• Communicate effectively and appropriately.
• Ability to work collaboratively in a cross-functional team environment.
• Establish and maintain effective working relationships
• Pass pre-hire background check including DMV
• Pass Pre-hire Drug Screening Supervision Received
• The work is performed under general supervision
• U.S. Citizenship required

Preferred Education and Skills (including certifications):

• Minimum 3 years of experience in scheduling, dispatch, customer service, aerospace operations, or related administrative coordination.
• Any combination of education and experience may be considered.

WORKING CONDITIONS
Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.
Mobility: Incumbents are required to participate in assigned physical activities which may include light lifting and sitting for prolonged periods of time.
Vision: Vision sufficient to read printed documents, computer screens, and observe behavior of others.
Environment: Typical office conditions, directly working Quality management team, working with the SMS team, and external customers.
Other Factors: Typical hours worked are Monday – Friday from 8:00 a.m. – 5:00 p.m. Incumbents may be required to work occasional extended hours and weekend overtime.

BENEFITS:

• 12 days paid vacation first year, increasing with service years
• 10 days paid sick time
• 11 paid holidays
• Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents
• Champ Plan Wellness and Health
  • Free to employees working minimum 20 hours/week with anticipated $30k/annual earnings
  • Participation increases net take home pay $$$ in most instances
  • Free wellness initiatives
  • Free tele-health
  • Free and discounted RX
  • Auto enrollment (unless tax elections result in negative impact)
  • Eligible on the 1st of the month following 30 days of continuous employment
  • requires monthly 10-minute wellness activity participation
• 401k retirement savings with match
  • Eligible on the first (1st) of the month following 90 days of continuous employment
  • 100% match of 1st 3% contribution
  • 50% match of next 2% contribution
  • IMMEDIATE VESTING
• Company-provided cell phone, laptop, mobile wi-fi (for business use only)
• Regular Hourly rate for travel time
• Direct Pay Travel arrangements for flights, hotels and rental cars
• Travel Reimbursements direct deposited with each payroll
  • Federal rate Mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
  • Per diem reimbursements for meals and incidentals
  • Overnight trips - Up to $75
  • Leaving home after 4 pm $40
• Federal rate mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
• Direct Pay Travel arrangements for flights, hotels and rental cars
• Travel Reimbursements direct deposited with each payroll
  • Per diem reimbursements for meals and incidentals
  • Overnight trips - Up to $75
  • Leaving home after 4 pm $40
• $1500 EMPLOYEE REFERRAL BONUS
  • Initial $750 paid upon hire of qualified referred employee (rehires excluded)
  • Additional $750 paid upon referral’s full completion of 90 days’ employment

Company Overview
TRIGO ADR Americas is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our Customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results.
TRIGO ADR Americas is an Equal Opportunity Employer, including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions. All qualified candidates will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.
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