Job Summary: The Revenue Cycle Network Trainer will facilitate ongoing training on the current and future systems, applications, workflows, and other IT initiatives for the revenue cycle team.

Responsibilities:

• Participates in the development of educational materials and manuals.
• Participates in the design, development, and testing of any future systems and enhancements.
• Develops instruction strategies for new and existing training programs.
• Coordinates training program schedules with participants, instructors, and facility management.
• Educates and trains revenue cycle team, specifically Patient Access and Patient Accounts, on system operability in an efficient manner.
• Prepares and distributes training aids, instructional materials, handouts, evaluation forms, training videos, and visual aids.
• Assists in facilitating the front-end insurance plan code maintenance process.
• Provides relevant guidance, direction, and training to all hospital departments who perform revenue cycle functions, both reporting to and not reporting to revenue cycle leadership.
• Engages with various departments to identify opportunities during EMR implementation and provides feedback and recommendations.
• Serves as the system administrator for several third-party applications used by the revenue cycle team.
• Generates reports used to evaluate quality and provides analysis and feedback to revenue cycle leadership.
• Requires travel to other WMCHealth facilities.
• Performs other duties as assigned.

Qualifications/Requirements:

Experience: Minimum of 3 years in registration and/or billing in a hospital/clinical environment, required. Experience in training, education, content development, project management, or similar/related experience, required.

Education: Associate’s degree, required. Graduate of an accredited program, degree in healthcare preferred, Bachelor's, preferred. Equivalent combination of Experience and Education may be substituted for degree requirement

Licenses / Certifications: N/A

Other: Knowledge of Cerner is preferred. Proven leadership, training, and facilitation skills. Excellent communication, written, verbal, and presentation skills. Ability to manage multiple tasks and assignments. Proficiency in Microsoft product suite, specifically, Word, PowerPoint, Excel, Outlook, and Visio.