Training & Development Manager - Growth

MEMBER EXPERIENCE DEPARTMENT

Title: Training and Development Manager - Growth

Supervisor: Director of Member Experience

Status: Full-time Exempt

Location: Remote or Memphis, TN

Position Summary

The Training & Development Manager – Growth builds and operationalizes Kappa Delta’s recruitment learning ecosystem by developing, consolidating, and delivering a cohesive set of recruitment resources—including a unified national recruitment resource, guidebooks, training experiences, and role-based tools that support primary recruitment and COB.

This role serves as the enablement lead for recruitment across the organization—partnering with the Collegiate Experience department, the Director of Member Experience, the Senior Manager - Growth, the national leadership team, and local volunteers to translate strategy and best practices into accessible, consistent, and scalable resources. All major recruitment resources are developed with cross-functional input and are ultimately approved by the National Vice President–Membership.

This is a full-time staff position that may be based at headquarters in Memphis, TN or remote. The Training & Development Manager – Growth reports to the Director of Member Experience.

Why This Role Matters / What You’ll Influence

This role directly affects the quality, consistency, and effectiveness of recruitment support across all collegiate chapters. Through resource development and multi-channel enablement, this position influences:

• The organization's ability to move from decentralized tools to a comprehensive and organized set of resources for recruitment
• The clarity, usability, and adoption of recruitment best practices across chapters and volunteers

• The scalability of year-round recruitment training for primary recruitment and COB
• Staff and volunteer alignment through consistent language, role-based guidance, and transparent expectations
• Long-term progress toward implementing a national recruitment resource across all chapters over a multi-year horizon

Essential Functions

Recruitment Resource Ownership & Content Strategy

• Own the end-to-end development of the national recruitment resource and associated recruitment resource ecosystem (primary + COB)
• Conduct an enterprise-wide inventory of existing recruitment resources; consolidate, retire, or update tools to eliminate duplication and confusion
• Establish and maintain content governance, including version control, update cadence, and clear pathways for feedback and revisions
• Build role-based resources (e.g., chapter officer toolkits, advisor guides, volunteer role guides) that clarify expectations and execution standards
• Partner with the Senior Recruitment Manager to ensure resource content aligns to recruitment strategy, PRRS performance goals, and data transparency priorities

Instructional Design, Training Delivery, and Adoption

• Design and deliver recruitment learning experiences across channels (live, virtual, asynchronous, written toolkits, and LMS-based content)
• Develop and implement a train-the-trainer model in partnership with volunteer recruitment leaders and chapter support roles (LDCs/CRSs)
• Support the development and facilitation of recruitment content for EMPOWER Recruitment & Marketing Academy and other training events such as the Officer Experience Institute and Convention.
• Develop assessments, job aids, templates, and “how-to” resources that improve usability and adoption at the chapter level
• Define and monitor adoption metrics (usage, completion, engagement, feedback loops) and iterate content to increase effectiveness

Cross-Functional Collaboration & Volunteer Partnership

• Coordinate with the Collegiate Experience Department to align recruitment resource rollout, messaging, training calendars, and chapter support workflows (especially as tools are consolidated into a single source of truth)
• Partner closely with Chapter Recruitment Specialists and Managers to ensure resources reflect on-the-ground realities

• Collaborate across all departments to align recruitment messaging, tools, training, data reporting, and member experience standards
• Coordinate with external or paid recruitment experts as needed to validate best practices and strengthen content quality
• Provide structured recommendations to the Director of Member Experience and NVP–Membership related to resource needs, standards, and content priorities

First Year

• Publish the first draft of the consolidated national resource (v1) by inventorying, streamlining, and publishing a single source of truth for growth resources.
• Establish a sustainable content governance system (intake, approvals, version control, update cadence, and retirement of outdated tools).
• Develop and deliver role-based learning paths across all channels (toolkits, live sessions, LMS content, and just-in-time guides).
• Implement a scalable train-the-trainer model with facilitation guides and reinforcement tools for volunteer and chapter support partners.
• Define and track adoption and effectiveness KPIs (usage, completion, confidence/competency measures, and feedback loops) with quarterly iteration.
• Create and maintain a cross-functional operating rhythm to align priorities, calendars, communications, and rollout execution.

Additional Responsibilities

• Perform additional duties and strategic projects as assigned in support of Member Experience and enterprise priorities

Requirements

• 5+ years of professional experience in training & development, instructional design, enablement, member/volunteer education, or related fields
• Demonstrated experience building cohesive toolkits/resources from fragmented resources; strong content strategy and information design skills
• Strong project management capability (scoping, timelines, dependencies, stakeholder management)
• Excellent written and verbal communication skills; ability to translate complex concepts into clear, usable guidance
• Proficiency with Microsoft 365 and ability to learn technology platforms quickly (e.g., LMS, content libraries, CRM reporting outputs)
• Ability to travel occasionally
• Excellent written and verbal communication skills, including executive-level presentations and meeting facilitation
• Strong executive presence and relationship-building skills
• Proven critical thinking, problem-solving, and decision-making abilities
• Proficiency with Microsoft 365, Salesforce, Adobe Acrobat, and ability to learn new technology platforms quickly
• Exceptional attention to detail with the ability to balance strategic planning and tactical execution
• Ability to manage time, prioritize effectively, and meet deadlines in a fast-paced environment
• Ability to travel occasionally

Preferred Qualifications

• PMP certification (or ability to obtain quickly)

• Experience working with or supporting volunteer-led organizations, higher education-adjacent environments, or member-based associations
• Membership in Kappa Delta Sorority