Position Summary:

The Manager in Training (MIT) position is designed to prepare candidates for future Property Manager roles through hands-on experience and mentorship. Under the guidance of an experienced Regional and Property Manager, the MIT will learn all aspects of property management operations while gradually taking on increasing levels of responsibility.

Essential Functions and Responsibilities:
The Manager in Training will complete a broad variety of tasks for the company including but not limited to the following as other duties or responsibilities may be assigned by management:

Financial Management

• Assists in identifying potential expense reductions and cost-saving opportunities
• Learns reconciliation procedures for the property's petty cash account
• Supports the collection process for resident charges, including understanding appropriate legal actions
• Observes and participates in the budget preparation process
• Develops understanding of reporting requirements and month-end procedures

Property Operations

• Participates in weekly property inspections alongside the Property Manager
• Learns the inspection process for apartment make-readies
• Assists in coordinating maintenance staff to ensure amenity areas are properly maintained
• Develops knowledge of mechanical systems and preventative maintenance procedures
• Helps maintain equipment inventory records
• Learns about necessary licensing requirements for property operations

Leasing and Marketing

• Assists in monitoring competitive market conditions to maximize rental revenues
• Learns to manage vacancy rates appropriate to market conditions
• Participates in developing and implementing resident retention programs
• Understands concession programs and unit pricing strategies
• Assists in reviewing advertising effectiveness
• Develops organized marketing processes to drive property traffic
• Learns to analyze submarket elements including competition, business development, and demographic changes

Administrative Duties

• Assists in maintaining accurate resident files
• Supports the final review of month-end procedures
• Learns proper deposit procedures for all monies received
• Monitors utility usage to identify irregularities
• Supports the Property Manager in staff meetings and training initiatives

Resident Relations

• Develops professional interactions with residents
• Learns to address resident concerns and requests appropriately
• Assists with coordinating resident activities and programs
• Observes conflict resolution techniques when dealing with difficult situations

Team Development

• Observes how the Property Manager supervises staff activities
• Learns to identify staff strengths, weaknesses, and training needs
• Develops motivational techniques for team members
• Understands the importance of professional conduct in a supervisory role

Physical Requirements

• Ability to move throughout properties, which may include climbing stairs, navigating uneven terrain, and accessing confined spaces during inspections
• Capable of standing and walking for extended periods while conducting property tours and inspections
• Sufficient manual dexterity to operate office equipment including computers, phones, and digital devices
• Ability to lift and carry items weighing up to 25 pounds occasionally (such as maintenance supplies, paperwork, or office equipment)
• Ability to work in various weather conditions during exterior property inspections
• Visual acuity necessary to inspect properties, review documents, and work on computer screens
• Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Position Qualifications:

• Strong customer service orientation and professional communication skills
• Basic knowledge of Microsoft Outlook, Word, and Excel
• Detail-oriented with good organizational and time-management skills
• Ability to manage conflicting priorities and adapt as necessary
• Willingness to obtain Property Management credential (ARM or CAM)
• Commitment to complete Crime Free Housing training and certification

Preferred Qualifications:

• Bachelor's degree in Business, Real Estate, or related field (preferred but not required)
• 1-2 years of experience in property management, leasing, or customer service
• Familiarity with property management software (Onesite or similar) is beneficial