Drive Sales and Coach Upselling

• Coach upselling hands-on: model suggestive selling at the register during peak hours, run role-plays with General Managers (GMs) and shift leaders, and provide same-day feedback to crew members.
• Analyze weekly metrics (attachment rate, average check, transactions, local store marketing return) and hold GMs accountable to targets.
• Implement written recovery plans for stores missing targets, ensuring clear ownership and due dates.
• Roll out new add-ons and promotions with comprehensive coaching plans, not just memos.

Recruit, Train, and Develop Leaders

• Own the management pipeline end-to-end: source, interview, hire, onboard, and certify new GMs and shift leaders.
• Conduct documented bi-weekly 1:1 meetings with each GM, focusing on development plans and clear promotion paths.
• Maintain a district talent map with named successors for every GM role to ensure leadership continuity.

Champion Quality and Operational Excellence

• Verify critical controls on every store visit: food safety, Quality Service & Cleanliness (QSC), staff deployment, guest journey, and equipment status.
• Ensure every store meets or exceeds Jamba brand audit standards.
• Assign clear owners, due dates, and proof of completion for all operational corrections.
• Track repair aging and vendor ETAs, implementing temporary controls for unresolved issues.

Control Financials (Sales, Labor, and COGS)

• Review weekly dashboards covering Sales, Labor, Cost of Goods Sold (COGS), Local Store Marketing (LSM), and guest satisfaction.
• Audit schedules against sales forecasts to ensure optimal labor productivity and manager coverage during peak hours.
• Strictly control COGS variance, waste, FIFO (First-In, First-Out) practices, pars, and portioning across all locations.

Strategic Routing and Reporting

• Execute a strategic weekly routing plan, completing 3–5 purposeful, clustered store visits per week across the tri-county area.
• Provide a comprehensive weekly update to the Director of Operations covering performance, people, operations, and upcoming priorities.

• Experience: Proven experience leading restaurant or retail teams as a General Manager or in a multi-unit district role, with a documented track record of growing sales and developing managers.
• Coaching Skills: Ability to actively coach upselling and operational standards on the store floor, rather than just managing from the back office.
• Financial Acumen: Comfortable reading, analyzing, and acting on P&L, labor, and COGS reports to correct variances.
• Certifications: Current Food Safety Manager Certification, or the ability to obtain it within 30 days of hire.
• Mobility: Valid driver’s license, reliable personal vehicle, and the willingness to drive extensively across Miami-Dade, Broward, and Palm Beach counties weekly.

Preferred Qualifications:

• Multi-unit experience specifically in Quick Service Restaurants (QSR) or fast-casual dining.
• Previous experience with Jamba, smoothie, juice, or beverage concepts.
• Direct experience hiring, training, and certifying management teams.
• Bilingual in English and Spanish.